All articles
Getting Started
Getting Started / Unboxing and Setup
Getting Started / First Ride
Getting Started / FAQs for New Rider
- Do I need a Fast Charger?
- Do your scooters come with a charger?
- Warranty and Registration
- Which scooter is right for me?
- How long do Apollo scooters last for?
- Life Expectancy (Tires, Battery, Scooter)
- Apollo Scooters Adjustable and Fixed Position Headlights
- Apollo Phantom 2.0 FAQ
- Apollo Go FAQ
- General Scooter FAQ
- How To Adjust the Angle Of The Headlight
- How to Find Your Scooter's Serial Number
- My Scooter’s Screen Looks Scratched
- Apollo Scooter and E-bike Kids Lineup
- Safe Operating Temperature for Motors
- Do I need to do any brake adjustments out of the box?
- How to Factory Reset Your Scooter Settings via the App
- Understanding the Apollo Scooter PIN Sharing Process
- How to Activate Ludo Mode on the Apollo Go
- Apollo Phantom 2.0 – Light Intensity Behavior Explained (flickering or dimming)
- Understanding MACH Controller
- Does Apollo Offer Test Drives?
- How can I go faster? Scooter not reaching its advertised top speed
- Understanding Regenerative (Regen) Braking
- Weight Limits & Rider Guidance
- What's included with your Apollo scooter (what comes in the box)
Getting Started / User Manual Overview
Safety & Regulations / Weather Conditions
Safety & Regulations / Legal & Compliance
Maintenance & Care / Routine & Seasonal
Maintenance & Care / Component-Specific
- How to Check and Maintain the Recommended Tire Pressure (PSI) for Your Scooter
- How to Check and Maintain Your Apollo Scooter’s Screws, Nuts, and Bolts
- How to Perform Bearing Checks on Apollo Scooters
- Step-by-step: How to swap the stem
- Step-by-step: How to reseat tires
- Step-by-step: How to swap brake pads
- Step-by-step: How to swap the handlebar
- How to Straighten a Bent Brake Disc on Your Scooter
- Adjusting the Pro suspension
Troubleshooting
- Controller & Motor temperatures
- How to Remove a Stripped Screw
- How should a customer proceed if they smell burning wires from their scooter?
- How to Install Direction Washers and Nuts on City 2024
- What Three Consecutive Continuous Beeps Mean
- NFC Card Not Working or Pairing
- Apollo Go: Troubleshooting & Maintenance Guide
- Damaged Rim and Flat Tires
- Apollo Lock – Cable Won’t Retract or Extract
- Troubleshooting Stiff Steering or Center Notch on Apollo Scooters
- How to Fix Clicking, Creaking or Squeaking Noises on Your Scooter
- Speed Wobble on Your Scooter
- Phantom V4X Loose Main Directional or Steering Column Bolt
- Water Buildup inside the Go/Pro display
- Apollo Go: Hook Magnet Falling Off
- Apollo City: How to lubricate the wheel bearings
Troubleshooting / Error Codes
- E4 Error Code
- E5 Error Code
- E1 or F1 Error Code: brake sensor circuit fault
- E2 or F2 Error Code: throttle sensor circuit fault, scooter will not accelerate
- E3 Error Code: communication fault, display and buttons unresponsive, will not accelerate
- E7 error code on any Apollo model, Phantom 2.0 included: motor hall sensor fault, wheel locks or drags when powered on, one motor not spinning
Troubleshooting / Power
Troubleshooting / Folding Mechanism
Troubleshooting / Lighting
Troubleshooting / Charging Issues
Troubleshooting / Suspension
Troubleshooting / Brakes
Troubleshooting / Tire
- Diagnosing and Fixing a Flat Tire (Tubeless)
- Understanding Tire Wobble on Electric Scooters
- Tire Pressure Drops or Slow Leak From Rim/Valve
- Understanding Air Loss When Disconnecting an Air Pump
- What To Do If Your Apollo Scooter Tire Is Punctured And Flat
- Understanding Short Air Valves on Your Apollo Scooter
- Black goo, sealant or melted rubber leaking from the tire: Go, Dash, Explore 2.0 self-healing tires
Troubleshooting / Fender
Troubleshooting / Kickstand
Troubleshooting / Handlebar Assembly
Troubleshooting / Motor
- Bent Motor Rim Guide: Causes, Effects, and Solutions
- How to Increase Cable Slack on Go Rear Motor
- How to Fix the Rear Motor Wire on the Explore 2.0
- Motor Stuttering During Acceleration or Braking
- Motor Noise While on Standby
- How to do motor detection (motor calibration): press the power button 10 times on the scooter, it cannot be started in the Apollo app
Troubleshooting / Throttles
Troubleshooting / Hardware
Battery & Charging
Battery & Charging / Charging Practices & Safety
Parts, Accessories & Upgrades
- Purchasing Spare Parts for Your Scooter
- How to Request Spare Parts Not Listed on the Website
- How to Get Spare Parts for Apollo Scooters Purchased from Retailers or Wholesalers
- Checking Website Inventory Availability
- Brake Lever Compatibility
- Mirror compatibility
- Phantom V2 Motor Compatibility
- Can You Upgrade Phantom 2.0 52V Mechanical Brakes to Hydraulics?
- Apollo Phantom 2.0 and Legacy Phantom Compatibility
- Phantom 2.0 suspension upgrade
- Can I upgrade my scooter?
Warranty & Support / Warranty Coverage
- Are Flat Tire Punctures Covered by Warranty?
- How to Transfer Your Apollo Scooter Warranty
- Warranty Process for Certified Shops
- Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or Retailers
- Price Guarantee Policy
- Apollo Scooters Limited Warranty
- What photos do I need to send for a warranty claim?
- Lifetime Frame Warranty (Previously 10,000km Warranty)
Warranty & Support / Extended Warranty
Warranty & Support / Return & Cancellation
- Return & Cancellation Policy
- How do I exchange my scooter?
- Can I return my used scooter for a refund?
- Return & Exchange Packaging Requirements
- Return for Spare Parts and Upgrade Kits:
- Can I exchange a refurbished/OB scooter?
- Exchange Policy
- Where is my refund? Refund status after a return (inspection, 2 to 5 business days)
Warranty & Support / Open Box & Refurbished
Warranty & Support / Expedited Delivery & Protection
Warranty & Support / Lost & Stolen
Warranty & Support / Parts & Replacements
Warranty & Support / Legacy Model Support
Orders, Payments & Shipping
Orders, Payments & Shipping / Payment & Financing
Orders, Payments & Shipping / Orders
Orders, Payments & Shipping / Shipping
- I received a tracking number but it isn't valid/hasn't been scanned - what's going on?
- Which shipping carriers do you use?
- What does my shipping status mean?
- How to Handle a Failed Delivery Attempt
- Understanding Standard Shipping Times
- Location-Specific Shipping FAQ
- Understanding Our Order Processing Schedule
- General Shipping FAQ
- Shipping Information and Delivery
- Shipping cost: why am I charged shipping, free shipping on scooters only, accessories, parts and tools
App Integration & Functionality
- How to Download & Install the Apollo Scooters App
- How to Check App Versions on iOS and Android Devices
- How to Connect Your Apollo Scooter to the Apollo App
- How to Remove a Scooter from the App
- How to Delete a Ride Record in the Apollo App (V4)
- Connecting Multiple Users to a Scooter with the Apollo App
- Enabling Parental Controls
- How to Delete Your Mobile App Account
- How to Record Your Ride in the Apollo App
- How to Access or Reset Your Scooter PIN
- How to Disengage Park "P" Mode
- How to Transfer Ownership of Your Scooter (selling or giving it away)
- Apollo Scooter App Compatibility Guide
- FindMy Reset
- What should I do if my scooter is stolen? Mark it as stolen in the Apollo app
- How do I replace a lost NFC card on my Apollo scooter?
- Why is my scooter not showing or updating in Apple Find My?
- Why isn't battery temperature showing on my scooter?
App Integration & Functionality / App Troubleshooting
Community, Loyalty & Programs
- Apollo Affiliate Program: Guide & FAQ
- How do I become a reviewer?
- Early Access Programs – How to Apply or Get Notified
- Apollo Amplified: Loyalty & Rewards Program
- Troubleshooting Apollo AMPs & Rewards
- Apollo x Sellit9 Trade-In Program
- Promo code, discount or AMPs credit will not apply at checkout (why is my promo code not working)
Repairs & Certified Shops
- What happens if I have any issues with my scooter after it is repaired by a Certified Shop?
- What certifications/training do Certified Shops have to work on Apollo Scooters?
- What types of repairs can Certified Shops do?
- Apollo Certified Shop Program
- Repair Shipping/Packaging Requirements
- Do we repair batteries?
- Scooter Box Retention and Shipping Guidelines
- Repackaging Your Scooter Safely Using Different Box
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