What to Do When the App Won’t Connect to Your Scooter

If your Apollo scooter isn’t connecting to the Apollo app, don’t worry: it’s usually a Bluetooth or pairing issue that can be resolved in just a few minutes. This guide will help you identify why the connection isn’t working and how to get your scooter reconnected.

Step 1: Check if the App Detects Your Scooter

When you open the Apollo app and attempt to connect, the app scans for nearby scooters through Bluetooth.

• If the app doesn’t see your scooter:
  1. Make sure Bluetooth is turned on and your scooter is powered on.
  2. Move your phone closer to the scooter (within 1 meter).
  3. Close and reopen the Apollo app, then try scanning again.
  4. If your phone can’t detect the scooter after multiple tries, continue to Step 3.

Step 2: If the App Asks for a PIN

If your scooter appears in the app but you’re asked for a PIN:

• If you’ve used the app before:
  Enter your existing PIN to reconnect.
• If you bought the scooter second-hand or were given it:
  The scooter is still registered to the previous owner. Tap "Why am I asked for a PIN?" to see which account it is registered to. Then either tap "Request PIN from scooter owner" to ask them, or tap "This scooter is mine: claim it" to become the owner yourself. A claim is approved on the spot when your purchase or your phone matches; otherwise you send a proof of purchase and an ID from the app, and the registered owner has 7 days to object. Once the scooter is yours you connect without a PIN and choose your own. There is no Reset PIN option in the app.

Step 3: Reset the Bluetooth Module

If the app can’t find your scooter, or if you recently replaced the display or handlebar assembly, it’s possible the Bluetooth profile changed. This means the scooter’s internal Bluetooth UUID no longer matches what’s saved in your app.

Here’s how to fix it:

1. Open the Apollo app and remove your scooter from your account.
2. Turn off your scooter.
3. Disconnect the display or handlebar assembly (comm cable) for a full 10 minutes to allow the Bluetooth module to reset.
4. Reconnect the assembly and power the scooter back on.
5. Open the Apollo app and scan for scooters again: it should now appear as a new device.

Step 4: Reconnect and Verify

Once your scooter reappears:

1. Select it in the app.
2. If you are the registered owner you are not asked for a PIN; otherwise enter the PIN.
3. Wait for the confirmation message showing a successful connection.