Payment & Financing
- Why Was My Credit Card Payment Declined?We understand how frustrating it can be when your credit card payment doesn’t go through. Don’t worry — you’re not alone, and we’re here to help you figure out what might have happened! Common Reasons Why Credit Card Payments Are Declined Insufficient Funds or Credit Limit Reached: Your card may not have enough available credit or funds to cover the payment amount. Incorrect Card Information: Double-check that your card number, expiration date, CVV code, and billing address are entered correctl…Read more
- Customer Requesting Tax Numbers on InvoicesIf customers require Apollo's Tax Numbers of Tax IDs, they can be found in the order confirmation email. Refer to the screenshot below:Read more
- PaymentApollo Scooters provides several secure and convenient payment methods for customers purchasing electric scooters and accessories online. This article covers accepted payment options, currencies, promo codes, gift cards, sales tax, and payment troubleshooting. 1. Accepted Payment Methods Credit and Debit Cards: Visa, MasterCard, American Express, and other major cards. Digital Wallets: Shop Pay and Google Pay. PayPal: available on the US store (apolloscooters.co) only. PayPal is not offered on …Read more
- Tax exemption for First Nations (Canada) and Native American customers (US)Quick answers to common questions about tax exemptions for First Nations customers ordering scooters and accessories online in Canada. Do I qualify for tax exemption? Yes, if you have a valid Certificate of Indian Status (status card), are buying for personal use, and the order ships to a reserve address. Does not apply to Inuit, Métis, or off-reserve delivery. What taxes are exempt? Federal GST/HST on goods delivered to a reserve. Provincial taxes like BC PST or Ontario HST portion, if rules a…Read more
- FinancingApollo Scooters offers flexible financing solutions to help customers get their dream scooter without paying the full amount upfront. Depending on your location, you can choose from trusted financing partners that provide convenient payment plans tailored to your needs. Available Financing Partners For Customers in the United States: Affirm Katapult For Customers in Canada: Affirm Sezzle For Customers in Australia: We do not offer financing options at this time. These partners allow you to spli…Read more
Have another question?
Still need help?
Our support team is here for you.