Troubleshooting

Solutions to common issues, error codes, and step-by-step guides to resolve technical problems.

Controller & Motor temperaturesUnderstanding and Managing Controller & Motor Temperatures on Your Scooter Overview This article explains the factors that affect your scooter's controller temperature, describes normal and critical temperature ranges, and provides steps to reduce controller temperature using your app settings. Following these guidelines will help you avoid overheating and ensure safe scooter operation. Before You Begin Ensure you have access to your scooter’s companion app to adjust acceleration and regen sett…Read more
How to Remove a Stripped ScrewHow to Remove a Stripped Screw: 3 Proven Methods Overview This article explains three effective methods to remove a stripped screw using common tools: the Torx method, a rotary tool and flat-head screwdriver, and an extractor bit. You'll learn step-by-step instructions for each method, including tips for improving grip and links to demonstration videos. Before You Begin • Gather the required tools for your chosen method: ▪ Torx heads, small hammer, and heat source (for Method 1) ▪ Rotary tool w…Read more
How should a customer proceed if they smell burning wires from their scooter?What to Do If You Smell Burning Wires from Your Scooter Overview If you notice the smell of burning wires coming from your scooter, it's important to act quickly to ensure your safety and prevent further damage. This article guides you step-by-step on how to respond, document the issue, and inspect your scooter before resuming use. Immediate Actions to Take Stop Riding Immediately As soon as you smell burning wires, safely stop riding your scooter and power it off. Open the Deck Carefully open …Read more
How to Install Direction Washers and Nuts on City 2024How to Install Direction Washers and Nuts on City 2024 Overview This guide explains how to correctly install the washer and bolts on the City 2024 bearing/stem. You will learn the correct order of parts and receive visual and video aids for proper assembly. Before You Begin Ensure you have all 5 parts for the assembly Have the direction nut and necessary tools ready Steps Gather all 5 parts as shown in the reference image. Arrange the parts in the following order from bottom to top: 1, 2, 3, 4.…Read more
What Three Consecutive Continuous Beeps MeanThis article explains what it means when your scooter emits three consecutive, continuous beeps and what to do about it. When your scooter beeps three consecutive times continuously, the controller is likely overheating. Overheating typically occurs when the system is under significant sustained stress and the controller automatically reduces performance to protect components. Symptoms The scooter beeps three consecutive times and continues Performance is reduced (similar to a limp mode) — redu…Read more
NFC Card Not Working or PairingIf your NFC card is not pairing or not unlocking your scooter, follow the steps below in order to quickly diagnose and resolve the issue. When this guide applies Use this article if: Your NFC card does not register when you try to pair it to the scooter. The scooter does not unlock with the NFC card, even though it used to work or you just tried to set it up. If the scooter will not power on, shows unrelated error codes, or appears physically damaged, contact support first, as this guide may no…Read more
Apollo Go: Troubleshooting & Maintenance GuideTo ensure your Apollo Go performs at its best, we have compiled a list of common inquiries, troubleshooting steps, and maintenance tips. 1. Tires & Air Pressure Issue: Difficulty Inflating or Air Leaks The Apollo Go uses tubeless tires. Occasionally, if the tire bead does not sit perfectly against the motor rim (100% seal), air can escape, or the tire may refuse to inflate. The "Press & Pump" Technique: To fix this, you must close the gap between the tire and the rim manually. While inflating t…Read more
Damaged Rim and Flat TiresDamaged Rim and Flat Tires Apollo scooters use tubeless tires that rely entirely on an airtight seal between the tire bead and rim to hold air pressure. Riding with flat or low-pressure tires removes this cushioning, so hitting a pothole or hard obstacle transfers force directly to the rim, often bending or cracking it. This damage frequently breaks the bead seal, causing persistent air loss that mimics a puncture. Why Rim Damage Causes Flats Tubeless tires on Apollo scooters have no inner tube…Read more
Apollo Lock – Cable Won’t Retract or ExtractIf the cable on your Apollo Lock will not pull out or wind back in, it is usually caused by a kink, twist, or cable layers jamming inside the housing. When the cable is pulled out at an angle or let go too quickly, it can kink or overlap incorrectly on the internal spool. This can stop the cable from extending further, or prevent it from retracting fully back into the lock body. Common symptoms include: Cable will not pull out at all, or only a few centimeters. Cable pulls out but then will not…Read more
Troubleshooting Stiff Steering or Center Notch on Apollo ScootersStiff steering or a "center notch" feeling on your Apollo scooter can occur on new units or develop over time. This is often normal for new scooters due to tight bearings that need a break-in period, or it may require lubrication in both cases. Follow these steps to resolve the issue safely and effectively. Symptoms Handlebars feel resistant or "notchy," especially when turning through the center position. Steering requires extra force to initiate turns. Issue present right out of the box (new …Read more
How to Fix Clicking, Creaking or Squeaking Noises on Your ScooterIf your scooter is making clicking, creaking, or squeaking noises while riding, it usually means that certain parts are experiencing friction. This article explains how to locate the source of the noise, understand why it happens, and eliminate it effectively through simple maintenance. Is This Noise Normal? Suspension or frame noise can occasionally develop over time on almost any scooter or bike. It typically results from everyday elements like dirt, grime, and debris building up in moving pa…Read more
Speed Wobble on Your ScooterSpeed Wobble on Your Scooter Overview Speed wobble is a scary, shaky feeling you get when your electric scooter starts to vibrate or sway side-to-side—especially at higher speeds. This article helps you identify the root cause of speed wobble and shows you step-by-step how to troubleshoot and fix it. If you want a safer, smoother ride, this guide is for you. Before You Begin Make sure your scooter is on a flat, stable surface Have your scooter’s user manual handy Gather basic tools: wrench, scr…Read more
Phantom V4X Loose Main Directional or Steering Column BoltIssue: Some Phantom V4X (and late V4) owners have experienced issues with loose main directional/steering column bolts.Here's what the issue looks like:1000003544-fc6664d4-76fc-4e6e-b87a-53072a227eb0.mp4Solution: Reapply red Loctite and retighten the bolt.Read more
Water Buildup inside the Go/Pro display(Can also apply to the Pro) If you notice water buildup in the display (Example Video-be6d8a64-4397-425f-b81e-dd40ce5d2002 (1).mov ) The display should be effectively sealed and should not allow water ingress unless you were riding in heavy rain or the scooter was exposed to a significant amount of water. To fix this, you can use a suction tool and pop the plastic of the display out, by pulling on it, whipping it down and putting it back. For extra protection, you can also apply an additional la…Read more
Apollo Go: Hook Magnet Falling OffWhat is the recommended solution for a detached magnet? The most viable and easiest fix for customers who have had the magnet on their hook fall off is to reattach it using sandpaper and epoxy. ⚠️ This issue most commonly reported with earlier batch of the Apollo Go. Has been resolved in the latest iteration. What materials do I need? Small piece of sandpaper Strong epoxy adhesive (recommended: Gorilla Glue Epoxy) The detached magnet and hook What are the steps to fix the magnet? Rough up the s…Read more
Apollo City: How to lubricate the wheel bearingsHow to Lubricate Bearings with Drum Brakes Scooter Models: Apollo City 2022 Apollo City 2023 Apollo City 2024 What tools and materials do I need? Bearing lubricant Tools for drum brake removal Safety equipment How do I access and lubricate the bearings? Follow the bearing lubrication demonstration shown in this video: Bearing Lubrication Guide How do I lubricate bearings on the drum brake side? Remove the drum brake first For drum brake removal instructions, watch: Drum Brake Removal Tutorial O…Read more

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