Tax exemption for First Nations (Canada) and Native American customers (US)

Quick answers to common questions about tax exemptions for First Nations customers ordering scooters and accessories online in Canada.

Do I qualify for tax exemption?

• Yes, if you have a valid Certificate of Indian Status (status card), are buying for personal use, and the order ships to a reserve address.
• Does not apply to Inuit, Métis, or off-reserve delivery.

What taxes are exempt?

• Federal GST/HST on goods delivered to a reserve.
• Provincial taxes like BC PST or Ontario HST portion, if rules are met (varies by province).

What documents does Apollo need?

• Clear photo of your status card (front and back).
• Your registry number and band name (e.g., Komoks First Nation).
• Full on-reserve delivery address and phone number.
• Order details (scooter model like Phantom 2.0 52V, accessories like Apollo bag).

How does the process work?

1. Email [email protected] with your documents and order details before paying.
2. We create a tax-exempt invoice and send a secure payment link.
3. Pay the exempt total; we ship directly to your reserve address.

Can I pick up my scooter off-reserve?

• No, tax exemption requires vendor delivery to the reserve (via courier/postal service).
• Off-reserve pickup or shipping disqualifies the exemption.

What if my address is off-reserve?

• Tax exemption won't apply. You can still order normally, or confirm with your band office if your address qualifies as "on-reserve."

Is there a minimum order amount?

• No minimum. Applies to any eligible personal purchase shipped to reserve.

United States: Native American customers

In the United States, tax exemption for Native American customers depends on the rules of your state and tribe. In many cases, tax exemption is linked to:

• Your recognized tribal status, and

• Delivery to tribal land, Indian country, or another qualifying location defined by your state.

Because the rules vary, tax exemption may not always be available, even if you are a tribal member.

Documents you'll need (United States)

• Proof of tribal enrolment or recognized Native American status (for example, a tribal ID).

• Your full shipping address and phone number.

• Any state-required sales tax exemption form or certificate, if applicable.

• Your order details (scooter model and accessories you want to purchase).

How to request it (United States)

Contact Apollo Support before completing payment. Include your documentation, shipping address, and the details of what you'd like to order. The team will review your information and confirm whether your order can be processed with tax exemption, based on the applicable rules in your region.

If your order does not qualify, it can still be placed and shipped normally, but standard taxes will apply.