App Troubleshooting
- Apollo App UI Appears Zoomed or Doesn’t Fit on ScreenThe Apollo App interface appears too large, elements are cut off, or screens don’t fit on the device display. Example: Buttons are off-screen, text overflows, or you must scroll horizontally to see full content. Symptoms App screens appear zoomed-in or oversized. Text and buttons are cut off or overlap. You need to scroll horizontally to view content. Other apps may also appear large depending on system settings. Issue persists after force-closing and reopening the app. Unable to click any butt…Read more
- Apollo App Constantly Disconnecting from ScooterThe Apollo mobile app frequently disconnects from the scooter and fails to reconnect over Bluetooth. Symptoms App repeatedly disconnects during rides or shortly after connecting. App fails to reconnect unless the app or phone is restarted. Bluetooth pairing appears successful but data (speed, battery, ride stats) stops updating. Causes Mobile device Bluetooth cache conflicts or too many saved devices. App-to-scooter pairing corruption within the Apollo app. Mobile OS power/battery optimization c…Read more
- What to Do When the App Won’t Connect to Your ScooterIf your Apollo scooter isn’t connecting to the Apollo app, don’t worry: it’s usually a Bluetooth or pairing issue that can be resolved in just a few minutes. This guide will help you identify why the connection isn’t working and how to get your scooter reconnected. Step 1: Check if the App Detects Your Scooter When you open the Apollo app and attempt to connect, the app scans for nearby scooters through Bluetooth. If the app doesn’t see your scooter: Make sure Bluetooth is turned on and your sco…Read more
- Why does navigation audio play through my phone speaker instead of my headphones on Android?Navigation audio in the Apollo Scooters app interrupts music but plays through the phone speaker instead of connected Bluetooth headphones while riding. This occurs on Android devices like the Samsung Galaxy S25 Ultra, even when Media Output is set correctly. It's typically a phone audio routing issue, not an app problem. Symptoms Music pauses correctly for navigation prompts. Navigation voice comes from the phone speaker, not Bluetooth headphones or earbuds. Affects navigation during rides wit…Read more
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