Return & Cancellation
- Return & Cancellation PolicyWe understand unexpected situations may arise, leading to order cancellations/returns. We prioritize due diligence to minimize returns. We encourage the use of self-service options like our scooter quiz, our customer support team, and Test Drives for informed decisions. Final Sale Items: Spare parts, Apollo branded merchandise, and Open Box/Refurbished units are final sale. Accessories/upgrades are returnable if unused. Address Changes: requests must be done on the order date; otherwise, we cann…Read more
- How do I exchange my scooter?Exchange Process Step 1: Submit Exchange Request If the scooter is unused and within 14 days of delivery, you can start an exchange through the online self-serve return portal of your store. Canada orders: Canada Return Portal ( en français ) Enter your order number and the email address on the order, then click "Find your order". Choose the item you are exchanging. Tell us why you are returning it. For a scooter, you will also be asked whether it has been used: used scooters cannot be returned.…Read more
- Can I return my used scooter for a refund?I have used my scooter and I don't want it - can I return it and get a refund? Unfortunately, as it is mentioned in our Return policy, we do not accept any returns of used scooters due to the depreciation in value a scooter gets once it travels (even if its one mile). Our team really does its absolute best to make this policy clear on our website and invests heavily in content to show you the performance, ride quality and specifications of these scooters through YouTube videos online to help yo…Read more
- Return & Exchange Packaging RequirementsReturn & Exchange Packaging Requirements We only accept returns and exchanges with the original box and packaging. If you do not have the original packaging, your scooter will be ineligible for return and exchange. We strongly recommend that you keep the original packaging for this reason. In the future, if your scooter needs repair or maintenance, you will also be required to ship the scooter back to us with the original packaging. For repairs, our team can assist you with sending a new box fo…Read more
- Return for Spare Parts and Upgrade Kits:Return for Spare Parts and Upgrade Kits:Spare parts are considered a final sale.Upgrade kits can be returned or exchanged only if they are unused and have not been installed.Any item that has been used or installed is not eligible for return or exchange.Customers are responsible for paying return shipping costs and restocking fee.Returned kits must be in their original condition with no installation attempts.Installation of the part or kit voids the return eligibility.These rules apply to most …Read more
- Can I exchange a refurbished/OB scooter?No. Open box and refurbished units are final sale and cannot be returned or exchanged. Spare parts and Apollo branded merchandise are also final sale and are not eligible for return or exchange. Accessories and upgrades are eligible for return and exchange only if they have not been used or installed on the scooter and are in their original packaging. If we receive a return for an accessory or upgrade that has been installed, it will not be eligible and you will be responsible for return shippin…Read more
- Exchange PolicyIf the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this exchange process. Regular return fees are waived for exchanges on most scooters*. You will only pay the 3% payment processing fee. * The Apollo Pro 2023 is subject to the 3% payment processing fee and all return shipping fees. Spare parts, Apollo branded merchandise, and open box / refurbished units are final sale and are not eligible for return or exchange under this…Read more
- Where is my refund? Refund status after a return (inspection, 2 to 5 business days)If you're expecting a refund or exchange for your returned Apollo scooter or item, our team must first receive and inspect it. A refund is issued, or an exchange ships, only after that. What happens during inspection We check that it is in brand-new condition with all original packaging and accessories. Any evidence of riding, modifications or damage disqualifies the return, and you cover return shipping and repair costs if applicable. Where is my refund? Not received yet: check your return tra…Read more
Have another question?
Still need help?
Our support team is here for you.