Lost & Stolen
- What happens if my order is lost in shipping or stolen?What Happens If Your Order Is Lost in Shipping or Stolen? Apollo provides an optional service called Ship+ that insures your scooter's value while it's in transit. This service is designed to simplify the process and provide a clear resolution if your order encounters issues like loss or theft during shipping. If You Purchased Ship+ If you opted for the Ship+ Service and your scooter is lost or stolen during shipping, you can initiate a claim through the provided links: US Store Claims Canada S…Read more
- Anti-theft protection plan: Apollo Secure price and how to enroll (not Connect+)Apollo Secure is Apollo's theft protection plan. Price $7.99 USD per month, or $86.40 USD per year, plus applicable taxes. For the Phantom 2.0 and Phantom 2.0 Stellar: $11.99 USD per month, or $129.60 USD per year. Canada is charged in USD. Customers who subscribed before October 29, 2026 keep the price they signed up at ($6.00 per month or $64.80 per year) and the service fee of their plan at that time, permanently, for as long as that plan stays active (also when it moves to another of their…Read more
- What security features do Apollo scooters have?Apollo scooters include built-in security tools designed to help protect your ride when parked and help you locate it if it goes missing. Depending on the model, that can include electronic locking through Park "P" Mode, NFC tap-to-unlock, and Apple Find My integration. We strongly advise using a physical lock to secure the scooter whenever possible, as electronic features alone are not a complete theft prevention solution. Park "P" Mode (electronic lock) Park "P" Mode electronically locks the…Read more
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