What security features do Apollo scooters have?

Apollo scooters include built-in security tools designed to help protect your ride when parked and help you locate it if it goes missing. Depending on the model, that can include electronic locking through Park "P" Mode, NFC tap-to-unlock, and Apple Find My integration.

We strongly advise using a physical lock to secure the scooter whenever possible, as electronic features alone are not a complete theft prevention solution.

Park "P" Mode (electronic lock)

Park "P" Mode electronically locks the scooter so the motors are immobilized when you are not riding. This feature is available on all Apollo scooter models except legacy models, and it can be turned on through the Apollo app. To check whether your model works with the app, see Apollo Scooter App Compatibility Guide.

This is a convenient first layer of theft deterrence because it adds software-based locking without requiring a physical lock every time you stop. Use P Mode whenever you park in public or leave the scooter unattended for a short time. To unlock, see How to Disengage Park "P" Mode.

NFC unlocking

Selected Apollo scooters, including the Phantom 2.0, support NFC, which lets you unlock the scooter with a tap instead of opening the app every time. If your model includes an NFC card, you can use either the app or the NFC card to exit Park mode. If you lose your card, see How do I replace a lost NFC card on my Apollo scooter?

Apple Find My tracking

Selected Apollo scooters support Apple Find My, which helps you track your scooter using Apple's Find My network. It works with iPhone only and depends on nearby Apple devices. The scooter only broadcasts while it is powered on or unlocked, so updates stop if it shuts down or the battery runs out: see Apollo Phantom 2.0 FAQ. For the models that have it and what to do if the location does not update, see Why is my scooter not showing or updating in Apple Find My?

For Apple's official documentation, see: https://support.apple.com/en-ca/104978.

Feature comparison

• Park "P" Mode: electronically locks the scooter and immobilizes the motors. All models except legacy models.

• NFC unlocking: unlock the scooter with an NFC card or tap. Selected models.

• Apple Find My: locate the scooter using Apple's network. Selected models.

Best practices

• Always use Park "P" Mode when stopping your ride.

• We strongly advise using a physical lock to secure the scooter whenever parked, especially overnight or in high-risk areas.

• If your model supports NFC, keep the NFC card with you for quick access.

• Set up Apple Find My immediately if available on your scooter.

If your scooter is stolen

See What should I do if my scooter is stolen? Mark it as stolen in the Apollo app. For the theft replacement plan, see Anti-theft protection plan: Apollo Secure price and how to enroll (not Connect+).