How do I exchange my scooter?
Last updated November 4, 2026
Exchange Process
Step 1: Submit Exchange Request
If the scooter is unused and within 14 days of delivery, you can start an exchange through the online self-serve return portal of your store.
Canada orders: Canada Return Portal (en français)
Enter your order number and the email address on the order, then click "Find your order".
Choose the item you are exchanging.
Tell us why you are returning it. For a scooter, you will also be asked whether it has been used: used scooters cannot be returned.
Share the details of your return: add a comment and upload photos. Some reasons, such as receiving the wrong item, an error code, a scooter that does not turn on, or damage, also require a video.
Choose the exchange option and pick the new item you would like.
Review your return, accept the return policy conditions and submit. Your request is then reviewed, and we will email you as soon as it is approved.
US orders: US Return Portal
Enter your order number and the email address on the order, then click "Find Your Order".
Choose the item you are exchanging.
Tell us why you are returning it. For a scooter, you will also be asked whether it has been used: used scooters cannot be returned.
Share the details of your return: add a comment and upload photos. Some reasons, such as receiving the wrong item, an error code, a scooter that does not turn on, or damage, also require a video.
Choose "Exchange Product" and pick the new item you would like.
Review your return, accept the return policy conditions and submit. A prepaid return shipping label is created right away: download it from the confirmation page. Your shipping address needs a phone number for the label. We will email you as soon as your request is approved.
Step 2: Return Your Scooter
Ship the scooter back to Apollo. On the US portal, a prepaid shipping label is created when you submit: download it from the confirmation page. On the Canada portal, we will email you once your request is approved.
For detailed instructions on how to package your scooter for return shipping, click "Return Shipping Instructions" below.
Step 3: Scooter Inspection
Once received by our warehouse, the scooter will be inspected for any damage and to make sure that the scooter has not been ridden.
Note: Ridden scooters are not eligible for return or exchange. Damaged items will incur repair costs and return shipping, making them ineligible for return or exchange.
Step 4: Exchange Item Shipped
Once the scooter has been successfully inspected, your new item will be shipped out to your and you will receive new tracking information. If there is any difference in price that is owed back to you, the balance will be credited within 2-5 business days.