What photos do I need to send for a warranty claim?

To submit a warranty claim, you need at least one clear photo or video of the defect. For everything else a claim needs, see Apollo Scooters Limited Warranty (US and Canada) or Apollo Scooters Australia Limited Warranty (Australia).

Extra photos of your scooter help our Warranty Team accurately assess the issue and avoid delays in processing your claim.

Helpful photos

These views of your scooter help the most:

Full scooter: left side view	Full scooter: right side view
Front view	Rear view
Top view	Bottom view
Right handlebar side	Left handlebar side

If your issue involves a strange noise, display errors, throttle or brake problems, or power or battery concerns, please also include a short video clearly showing the issue. Videos help our technicians diagnose problems much more accurately.

Photo guidelines

• Make sure the scooter is fully visible

• Take photos in good lighting

• Avoid blurry images

• Do not crop out important parts

• Ensure the damaged or affected area is clearly visible

If you're unsure whether your photos are sufficient, feel free to include extra images: more detail helps!