Shipping cost: why am I charged shipping, free shipping on scooters only, accessories, parts and tools

Scooters: free shipping

Every new scooter ships free in Canada and the continental US. There is no paid shipping option on a scooter.

Parts, accessories, upgrade kits, chargers, tools and bags: always a shipping fee

These always pay shipping, also when ordered with a scooter: they ship separately, from a different warehouse. "Free shipping" on the website, in banners and in the cart means scooters only, never accessories or parts.

How the fee is calculated

Checkout calculates it from the items (their size and weight) and the delivery address (state or province and distance from our warehouse). The exact amount appears once the address is entered, before payment. We have no per-item rate list.

Restrictions

No PO boxes. No delivery to Hawaii, Alaska or Puerto Rico. Batteries cannot ship by air. Repairs: shipping to and from a repair hub is the customer's cost unless a warranty claim or Extend plan covers it. A missed delivery returned to us is reshipped at the customer's cost.

To avoid unnecessary shipping costs on a repair, we recommend contacting Apollo Support first to troubleshoot the issue remotely before sending your scooter in for service.

How to avoid reshipping fees

• Verify your shipping address is accurate before checkout.

• Track your order status and delivery updates regularly.

• Arrange for someone to receive the shipment if you won't be available.

If you miss a delivery, see "How to Handle a Failed Delivery Attempt".