How to Handle a Failed Delivery Attempt

How to Handle a Failed Delivery Attempt

Overview

This guide explains what to do if you miss a delivery attempt for your order. You'll learn how to contact the courier, arrange for pickup, and understand your responsibilities to avoid additional fees.

After 2 to 3 failed delivery attempts, your package will be held at the nearest facility/access point for pickup before being sent back to the shipper.

Before You Begin

• Have your tracking number or delivery notice handy.
• Identify which courier (e.g., Canada Post, FedEx, UPS) attempted the delivery.

Steps

1. Contact the Courier Directly: Reach out to the delivery service as soon as possible.
   • Find their contact information on the delivery notice or the courier’s website.
2. Request Delivery Details: Ask the courier for:
   • The exact location where your package is being held.
   • The hours of operation for the pickup facility.
   • Any identification you need to bring for pickup.
   • Options for rescheduling delivery or rerouting to a different pickup location.
3. Arrange for Pickup or Redelivery:
   • Visit the designated facility within the stated timeframe to collect your package, or arrange redelivery if available.
4. If Your Order Is Marked "Returned to Sender":
   • Contact Apollo support as soon as possible.
   • The support team will explore available options, including the possibility of re-shipping your order.
   • Be aware that you will be charged a re-ship fee if the order needs to be sent again.

💡Tip: If you're unable to pick up your package, ask the courier about alternate pickup options or authorized representatives who can collect on your behalf.

⚠️Note:

• It is your responsibility to arrange pickup at the designated facility.
• Apollo is not responsible for any return shipping fees if you do not receive your delivery or arrange for pickup.
• You will be charged a re-ship fee if your order is returned to sender and needs to be shipped again.