Lifetime Frame Warranty (Previously 10,000km Warranty)
Last updated November 5, 2026
Overview
Apollo now offers a Lifetime Frame Warranty on select 2025+ scooter models. It replaces the previous 10,000km Warranty. This warranty applies to the original owner and covers qualifying structural defects for the lifetime of the scooter.
This article outlines eligibility, coverage, exclusions, and claim outcomes specific to the Lifetime Frame Warranty only.
Eligibility Requirements
A scooter qualifies for the Lifetime Frame Warranty if all of the following conditions are met:
The scooter was purchased on or after March 25, 2025
The claimant is the original owner
The scooter was purchased directly from Apollo or an Authorized Repair Centre
New, open-box, and refurbished models
Eligible Models
All Models are eligible except
Apollo Air
Apollo Phantom (V1/V2/V3/V4/V4X)
Apollo Pro
⚠️ Important:
Earlier versions of similarly named models (e.g., Apollo City pre-2025) are not eligible.
What the Lifetime Frame Warranty Covers
The Lifetime Frame Warranty covers structural defects in materials or workmanship that affect the scooter’s structural integrity.
Covered Components
Frame
Deck
Stem
🚫 The kickstand is not covered.
Examples of Covered Defects
Cracks in frame welds
Cracks in the deck or stem caused by material fatigue
Structural bending or deformation not caused by impact
Failure of weld points or joints
Separation of welded or bonded frame sections
Manufacturing defects that compromise structural integrity
Final determination of coverage is made by Apollo Engineering.
What Is Not Covered
The Lifetime Frame Warranty does not cover:
Cosmetic damage (scratches, dents, discoloration, rust)
Damage caused by crashes, impacts, curb strikes, or stunts
Bent components resulting from physical impact
Water damage, corrosion, misuse, or improper maintenance
Unauthorized repairs, modifications, or aftermarket parts
Environmental damage or improper storage
Kickstand-related issues
If impact damage is present, the claim is not eligible, even if the frame is compromised.
Replacement Outcome for Approved Claims
If a Lifetime Frame Warranty claim is approved:
Apollo will first offer an open-box refurbished replacement scooter in equal or better condition.
If no suitable refurbished unit is available, Apollo will provide a new replacement unit at no cost for the unit itself.
All other shipping, labour, and policy exclusions follow the Apollo Limited Warranty.
Reference
Apollo Limited Warranty (Full Policy):
https://support.apolloscooters.co/en-US/apollo-scooters-limited-warranty-1985702
The Phantom 2.0 and Phantom 2.0 Stellar are eligible (purchased on or after March 25, 2025). "Apollo Phantom" in the exclusions means only the legacy Phantom V1 to V4X.