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- Understanding Battery Voltage Sag on Your ScooterUnderstanding Battery Voltage Sag on Your Scooter Overview This article explains why the battery indicator on your scooter may fluctuate while riding. You'll learn about voltage sag, how it affects battery readings, and how to accurately check your scooter's battery level. What is Voltage Sag? When you use your scooter, the battery experiences a phenomenon called voltage sag. This means the displayed battery level can drop when the scooter is under load (for example, while accelerating or climb…Read more
- How to Troubleshoot Scooters That Won't Turn OnHow to Troubleshoot Scooters That Won't Turn On Problem Description Your scooter does not power on when you press the power button. This guide walks you through simple checks and step-by-step tests to isolate the cause and — when possible — resolve it. Symptoms Display isn't turning on when you press the power button No response from throttle or motor when attempting to start Scooter seems to be taking charge but still won’t turn on Common Causes Loose or disconnected communication (comm) cable…Read more
- Trouble shooting a battery - General guideTroubleshooting a battery can be challenging, and anything involving internal repairs should be left to battery professionals. This guide covers safe, basic checks that any rider can do without opening the battery pack or handling dangerous components. Scooter battery issues often show up as power loss, inconsistent battery percentages, or problems with charging. These symptoms can be caused by connector issues, charger faults, or natural battery degradation over a few years of use. If you noti…Read more
- Low Range on Your Apollo ScooterTroubleshooting Low Range on Your Apollo Scooter Overview Not getting the expected range from your Apollo scooter can be frustrating. This article explains what affects your scooter’s range, how you can troubleshoot the issue, and how to collect useful data for support. By following these steps, you’ll better understand your scooter’s performance and help our team assist you faster. Before You Begin Make sure your scooter is fully charged Have the Apollo app installed on your phone Know your sco…Read more
- Scooter not turning on when charging!For certain models, it is normal that the scooter cannot turn on when it is plugged into the charger. This is a safety feature, to avoid having the scooter operate while still connected to an electrical outlet. The models that cannot turn on while charging are as follows: Air/Air Pro 2021, Air 2022-2024, City 2022-2024, Go 2024, Phantom 2.0, Explore 2.0, Go Stellar. For the Phantom 2.0 Stellar, see "Why Your Scooter Won’t Turn On While Charging (Model-Specific Behaviour)". Some of the earlier m…Read more
- Why does my scooter suddenly stop, cut power or not accelerate?Apollo scooters may suddenly stop, lose power, or fail to accelerate due to common issues like battery sag, loose connections, or throttle faults. This guide covers the symptoms and causes, and points you to the Apollo guide for each one. Common symptoms Scooter cuts off during a ride or acceleration. Throttle unresponsive, no power gain. Error codes: E2 (throttle), E3 (comm cable), E4 (motor wiring or hall sensor), E7 (motor hall sensor). On an Apollo Go, see Apollo Go: Troubleshooting & Maint…Read more
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