Repairs & Certified Shops

Where and how to get your scooter repaired, plus details about authorized repair hubs.

• What happens if I have any issues with my scooter after it is repaired by a Certified Shop?We know that choosing a new repair shop can be daunting. That's why we've created the Apollo Certified Shop Program to give you confidence and security when you need repairs. Rigorous Standards for Certified Shops Every shop in our program must complete a strict training and certification process. This ensures they consistently meet Apollo's high standards for quality and service. Commitment to Quality: The Warranty We stand behind our Certified Shops. If you encounter any issues with a repair,…Read more
• What certifications/training do Certified Shops have to work on Apollo Scooters?To ensure every Apollo Scooter receives the best possible maintenance and repair, all Apollo Certified Shops must complete a comprehensive training program. This program is designed to equip technicians with the knowledge and skills necessary to service the entire Apollo Scooters lineup. Key Components of the Training Course: Model-Specific Repairs: The course includes in-depth modules detailing the repair procedures for each scooter model Apollo offers. Standard Operating Procedures: Technicia…Read more
• What types of repairs can Certified Shops do?Apollo Scooters categorizes repairs into two levels to help you identify the service you need: Level 1 Repairs What they are: These are generally straightforward repairs that do not require in-depth diagnosis. They can typically be completed using pre-assembled replacement parts like assemblies. Who they're for: If you already know exactly what part or service your scooter needs, a Level 1 repair is a good choice. Where to find: The Service Locator tool will clearly indicate which partner shops…Read more
• Apollo Certified Shop ProgramWhy Choose a Local Certified Shop? Taking your Apollo scooter to a Certified Shop offers several advantages: Convenience: Avoid the hassle and potential risks of shipping your scooter back to Apollo for repairs. Cost Savings: Save money by eliminating shipping fees. Reduced Risk: Minimize the chances of your scooter being lost or damaged during transit. Understanding Repair Costs: In-Warranty vs. Out-of-Warranty The cost of your repair will depend on whether it's covered by Apollo's Limited War…Read more
• Repair Shipping/Packaging RequirementsIn sensitive cases, we may ask that you send your scooter for repair which requires repackaging your scooter. Below are our tips and requirements for scooter repackaging. Using the Original Box Each scooter comes in a cardboard box with styrofoam inserts, which we ask that you keep for the duration of the warranty period. Your scooter may be double-boxed. Keeping the box will make it a cinch to send your scooter back to us for repairs if needed! If your scooter's box is not kept, you will have …Read more
• Do we repair batteries?We do not perform battery repairs. This means that if your device's battery is malfunctioning or needs replacement, we will not be able to fix it on-site. Why Don't We Repair Batteries? Specialized Equipment: Battery servicing often requires specialized tools and a controlled environment to ensure safety and effectiveness. Safety Concerns: Improper handling of batteries can pose safety risks. Focus on Core Services: Our service centres are optimized for other types of device repairs and diagnos…Read more
• Scooter Box Retention and Shipping GuidelinesThis article explains the importance of keeping your scooter's original packaging and provides essential shipping instructions for warranty service. Original Packaging Requirements Your scooter arrives in a cardboard box with styrofoam inserts, sometimes double-boxed. Retain this packaging throughout the warranty period to facilitate potential warranty repairs. 📝 Note: Since March 2021, all boxes include a "Keep this box" label. ❗ Important: Warranty coverage will not apply to shipping damage r…Read more
• Repackaging Your Scooter Safely Using Different BoxThis article provides essential information about safely repackaging your scooter for returns or repairs when the original packaging is unavailable, including packaging requirements and potential consequences of improper packaging. Detailed Information Box Requirements If you no longer have the original packaging and need to return or repair your scooter, you are responsible for: Finding a suitable box Obtaining appropriate packaging materials Ensuring secure packaging of the scooter Packaging …Read more