Phantom Neck
Shipping
In-Stock Items
In-stock products are fulfilled within 24 business hours of receiving the order. Delivery times range from 2 to 6 days depending on your location.
Pre-Orders
Refer to estimated delivery time found under the 'Add to cart' button. You can cancel a pre-order anytime before our fulfillment center initiates processing, and receive a full refund. Consult our full cancellation policy here.
Open Box
Open Box products from our Second Spin collection are fulfilled within 48 business hours and delivered within 3-7 days depending on the location.
Apollo Ship+
For added peace of mind, you can now purchase Apollo Ship+ for your Apollo Scooter order during shipping. Apollo Ship+ Service offers enhanced support for any delivery-related issues, including expediting the process for lost, stolen, and damaged items.
More information about Apollo Ship+ is found here.
More info regarding everything related to shipping is found here.
Returns
For scooters, if the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this return or exchange process.
For eligible items, you can submit a request through our online self-serve portal:
US Return Portal
Canada Return Portal
By submitting a request via the online self-serve portal, you will be able to purchase a shipping label for the return.
Check out this Step by Step guide for how to initiate a Return or Exchange using our self-serve portal.
You can view the entire Return, Exchange & Cancellation policy here.
