How to get support?

• Scooter pre-order tracker *new*

  Looking for information regarding your scooter pre-order?

  Go here: Apollo Scooter Tracker: Canada Pre-Order Delivery Updates

  Stay updated with the latest delivery estimates for your Apollo Scooter preorder. Our weekly-updated tracker provides details on shipping waves, order ranges, and more!

• Smart assistant

  Use our interactive smart assistant to self-resolve questions.
  Open assistant

• Email

  Monday to Friday 24hrs/day

  Saturday to Sunday from 11am to 1am EST

  support@apolloscooters.co

• Chat

  Monday to Friday 24hrs/day

  Saturday to Sunday from 11am to 7pm
  Open chat

• Phone (Request a Callback)

  We value your time and understand the importance of direct communication. While we don't man the phones live, you can request a callback by using the following link:

  Request a Callback

  Availability:

  • Monday, Thursday, Friday: 9 am - 8 pm EST
  • Tuesday, Wednesday: 9 am - 5 pm EST
  • Weekend: 9 am - 5 pm EST

  Please note that our hours may vary during public holidays. We'll do our best to get back to you as soon as possible.

• text (SALES ONLY)

  Text:1-833-371-2181

  Monday: 9AM to 8PM EST
  Tuesday: 9AM to 5PM EST
  Wednesday: 9AM to 5PM EST
  Thursday: 9AM to 8PM EST
  Friday: 9AM to 8PM EST
  Saturday: 12PM to 8PM EST
  Sunday: 12PM to 8PM EST

• Video (Product Troubleshooting)

  Monday to Friday from 9:30am to 5pm EST

  Open video call

• help desk articles

  Read help articles and browse FAQs.
  Open help desk here