General Terms & Conditions

Apollo Scooters General Terms and Conditions
Effective from November 1, 2022
Last updated on July 28th, 2023

1. Definitions

In these general terms and conditions (“Terms”), the following definitions shall apply:

  1. Agreement: any and every agreement entered into in a signed writing between Apollo Scooters and a Client including these Terms, and any amendment thereto.
  2. Client, or You, Your: all natural or legal persons with whom Apollo Scooters enters into an Agreement or with whom Apollo Scooters is negotiating about the conclusion of an Agreement;
  3. Consumer: the Client being a natural person who acts for purposes outside a business to whom Apollo Scooters sells and/or delivers Products and to whom Apollo Scooters provides Services;
  4. Services: all services provided by Apollo Scooters to the Client, which are directly linked to the Purchase of a Apollo Scooters Product by a Client
  5. Product(s): any and all goods which are the subject of an Agreement;
  6. Order: any order issued by a Client to Apollo Scooters in any form whatsoever;
  7. A-Crew: an Apollo Scooters certified scooter mechanic who works in Apollo Scooters’ physical store locations & warehouses;
  8. Apollo Repair Centre: a physical sales & repair location of Apollo Scooters, current addresses are listed on the Apollo Scooters website at: https://apolloscooters.co/pages/locations
  9. Scooter Finding: the process by which personnel of Apollo Scooters goes to “find” or ”locate” stolen Apollo Scooters’ scooters on behalf of the Client;
  10. Privacy Policy: the statement to be consulted by the Client on the website of Apollo Scooters regarding the processing of personal data, which may be amended from time to time and which is incorporated herein by reference and is located at https://apolloscooters.co/pages/privacy-policy.
  11. Apollo Scooters or We or Us: The private company with limited liability under American law Apollo Imports Inc., having its registered offices in Newark, DE U.S.A.

2. Applicability

  1. The Terms shall be applicable to, and are entered into in consideration of, all Product sales and related Services, actions and legal transactions between Apollo Scooters as a seller and a Client.
  2. The Terms and Apollo Scooters’ conditions of sale apply to every offer of product from Apollo Scooters to the Client.
  3. Apollo Scooters delivers Products exclusively to Canada and the United States. If you submit a delivery address outside these countries, Apollo Scooters reserves the right to decline the order.
  4. To be able to place an order, you must be above the age of 18 and not legally incapacitated and have a valid e-mail address.
  5. You shall bear the sole and exclusive responsibility for all aspects of your rides, including the compliance with all road, traffic and insurance rules that may apply to you. These rules may vary in each country. It is your responsibility to assess your compliance in this respect.
  6. Placing an online order on the website constitutes a formal acceptance of Apollo Scooters’ conditions of sale, of the Apollo Scooters’ app's conditions of use.
  7. Applicability of any general terms and conditions applied by Client, including any additional, inconsistent or different terms in an Order, are explicitly dismissed by Apollo Scooters and such terms shall be deemed rejected, void and of no force and effect. Fulfillment of Client's Order documented on a form provided by Client does not constitute acceptance of any different or inconsistent terms provided by Client and does not serve to modify or amend these Terms or the Agreement. For the purpose of clarity, the terms and conditions in a Client provided form of such Order that shall apply shall be limited to the following: description of the Product, quantity, and requested delivery. All other terms shall be as provided herein.

3. Contact Information

The contact information of Apollo Scooters to the Client are as follows:

  1. For sales and services purchased on the apolloscooters.co website and in Apollo Repair Centres located in the US; Apollo Imports Inc; 2915 Ogletown Road #3696, Newark, DE, 19713, USA; Contact: support@apolloscooters.co
  2. For sales and services purchased on the apolloscooters.ca website and in Apollo Repair Centres located in Canada; Apollo Imports Inc; 642 Rue de Courcelle Suite 404, Montreal, QC, H4C3C7 Canada; Contact: support@apolloscooters.co

4. Quotations, Agreements, Product descriptions, Integrated Services

  1. Apollo Scooters explicitly states in its offer when it is only valid for a constrained period of time or is subject to specific conditions other than those set out in these conditions of sale.
  2. An Agreement shall only come into effect to the extent Apollo Scooters accepts an Order from the Client in writing or if Apollo Scooters executes an Order or other in writing. The confirmation will follow after Apollo Scooters receives approval from the issuer of your card. Orders without valid payment by name of the registered cardholder will not be accepted or processed by Apollo Scooters. When you use the bankcard from another cardholder, you confirm you have the permission to use that bankcard to make the purchase from Apollo Scooters and issue the payment. Should the issuer of your card refuse to agree on your payment to Apollo Scooters, we cannot be held responsible for any delays in the delivery and/or non-delivery of your order.
  3. After acceptance of an Order, Apollo Scooters shall at all times be entitled, with or without cause, to cancel such Order prior to delivery without liability and without stating its reasons, in which case Apollo Scooters shall not be obliged to refund or pay any more than the advance payments already made by Client, if any.
  4. Apollo Scooters shall observe due care in informing the Client of the figures, measurements, weights, features other information applicable to the Products, but cannot warrant that these shall be free of deviations. Any specifications or samples demonstrated or made available shall be no more than indications of the Products concerned. If the Client should be able to demonstrate to Apollo Scooters, in its business judgment, that the Products supplied by Apollo Scooters materially deviate from the information provided by Apollo Scooters or from the samples, the Client shall have the right to terminate the Agreement, within a reasonable time after delivery of the Product, without Apollo Scooters being liable for damages of any kind.
  5. Integration with third-party networks are provided free of charge, unless stated otherwise. Apollo Scooters reserves the right to suspend or discontinue third-party integrations at any time and without prior notice. This discontinuation will not be a reason to revoke, cancel or otherwise terminate the Agreement(s) with Apollo Scooters. Apollo Scooters makes no representations or warranties as to the availability, reliability or accuracy of third-party networks and You agree that Apollo Scooters will not be liable for any issues with third-party networks’ reliability or failure to perform.
  6. In order to operate all features of the Product and have full availability of the Services offered by Apollo Scooters, is it necessary that You have private access to a mobile device with the most up-to-date version of the Apollo Scooters mobile device applications. You shall bear your own costs relating to the use of the Apollo Scooters app, including any costs relating to your mobile device, internet connection, and GPS.

5. Apollo QC+ Service

  1. Subject to the terms of Section 5.9, Apollo Scooters provides The Apollo QC+ Service (the “Apollo QC+”) to safeguard Apollo Scooters scooter owners. Apollo QC+ guarantees a Product free of manufacturing defects in accordance with Section 5.2, Section 5.9, and Section 5.10. Apollo Scooters may accept or reject account claims within this policy based on our sole discretion. You will need to establish and maintain an account in good standing (“Account”), free of outstanding charges or chargeback requests.
  2. The claim period shall expire after 30 (thirty) calendar days from the day on which You or a third party other than the carrier indicated by You acquires physical possession of the Products or after the scooter is ridden or used for more than 10 kilometers.
  3. All expired claims will be eligible for Apollo’s Limited Warranty subject to the terms in Section 12.
  4. You shall send back the Products or hand them over in person to Apollo Scooters, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which You communicate your claim to Us. The deadline is met if You send back the Products before the period of 14 (fourteen) calendar days has expired.
  5. You shall send back the Products in the original packaging or in packaging provided by Apollo Scooters. The Products shall remain at risk of the Client until receipt by Apollo Scooters of such Products.
  6. You shall handle the Order as well as the packaging with the utmost care during the first 14 (fourteen) calendar days after delivery. As a Consumer You will be liable for any diminished value of the goods resulting from the handling of the Products other than what is necessary to establish the functioning of the Products.
  7. Apollo Scooters can refuse to send a replacement Product so long as Apollo Scooters has not timely received the returned goods or until You have proved You have timely returned the Products, depending on which event occurs first.
  8. You will receive a Product of the same (or better) age and condition subject to Section 5.9 and Section 5.10 conditions being met.
  9. Apollo QC+ Rules
    1. In using Apollo QC+, You agree not to engage in any of the following prohibited activities:
      1. copying, distributing, or disclosing any part of the Apollo QC+ in any medium, including without limitation by any automated or non-automated "scraping";
      2. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Apollo QC+ in a manner that sends more request messages to the Apollo Scooters servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that Apollo Scooters grants the operators of public search engines revocable permission to use spiders to copy materials from apolloscooters.co for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
      3. transmitting spam, chain letters, or other unsolicited email;
      4. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Apollo QC+;
      5. uploading invalid data, viruses, worms, or other software agents through the Apollo QC+;
      6. collecting or harvesting any personally identifiable information, including account names, from the Apollo QC+;
      7. using the Apollo QC+ for any commercial solicitation purposes;
      8. impersonating another person or otherwise misrepresenting Your affiliation with a person or entity, conducting fraud, hiding or attempting to hide Your identity;
      9. interfering with the proper working of Apollo QC+;
      10. accessing any content on Apollo QC+ through any technology or means other than those provided or authorized by the Apollo QC+;
      11. bypassing the measures We may use to prevent or restrict access to the Apollo QC+, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Apollo QC+ or the content therein;
      12. or any other prohibited activity associated with maintaining an eligible Account;
    2. Apollo Scooters may permanently or temporarily terminate, suspend, or otherwise refuse to permit Your access to the Apollo QC+ without notice and liability for any reason, including without limitation if in Apollo Scooters’ sole determination You violate any provision of these Terms. Apollo Scooters also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of the Apollo QC+ are subject to change or elimination at Apollo Scooters sole discretion. Apollo Scooters reserves the right to interrupt the Apollo QC+ with or without prior notice for any reason. You agree that Apollo Scooters will not be liable to You for any interruption of the Apollo QC+, delay or failure to perform.
  10. Apollo QC+ shall not provide any cover in respect of claims which are caused directly or indirectly by any of the following:
    1. Flat tires, damaged inner tubes, damage due to accidents, damage due to vandalism, damage of electrical components, and repair or replacement of parts that fall out of the warranty period.
    2. screws, loss of screws, stripped screws due to over forcing
    3. battery failures due to water damage, improper charging, power surges, after market chargers or lack of proper winter storage (75% battery capacity in room temperature)
    4. unauthorized adjustments, modifications, or repairs
    5. any product rusting, blemishes, loss of color due to sun exposure over time of usage, or any cosmetic damage that does not affect the performance of the scooter
    6. a malfunction of any software, application or other material downloaded to Your scooter from third parties by You or anyone else using Your scooter with Your permission;
    7. The effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on Your equipment;
    8. the effect of removing any internal components, including but not limited to, the SIM card, controller, or any IoT enabling components from Your scooter;
    9. any damage to Your scooter caused by You or others to the scooter;
    10. scooters made to the Consumer's specifications or clearly personalized.
    11. costs suffered by You as a result of not being able to use the scooter, or any costs other than the replacement of the scooter.
  11. How to claim:
    1. Submit an Apollo QC+ Claim by filling out the QC+ Claim Form in our Smart Assistant widget on the website or by emailing support@apolloscooters.co
      1. You are required to submit the original order number along with any claim
      2. You will need to include images and/or videos in your email request, proving the existence of the defect
      3. You will be required to include a photo of the odometer reading and/or the serial number of the scooter
    2. Our A-Team will run through an Eligibility Check to ensure that your scooter meets the eligibility criteria subject to Section 5.9 and Section 5.10. In order to be eligible for the Apollo QC+ you need to meet the following requirements:
      1. Claim is received no more than 30 (thirty) calendar days from the day on which You or a third party other than the carrier indicated by You acquires physical possession of the Products or after the scooter is ridden or used for more than 10 kilometers.
      2. You have the original order number of the scooter.
      3. The terms in Section 5.10
    3. If our A-Team determines the component is in fact defective and needs replacement, your claim will be covered and You will receive a Product of the same (or better) age and condition.
    4. If our A-Team determines that further investigation is required, You shall send back the Products or hand them over in person to Apollo Scooters, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which You communicate your claim to Us. The deadline is met if You send back the Products before the period of 14 (fourteen) calendar days has expired.
    5. You shall send back the Products in the original packaging or in packaging that can be purchased from Apollo Scooters.
    6. Apollo Scooters will create a shipping label for You free of charge.
    7. When your scooter arrives at one of our Repair Centres, our team will run through an Eligibility Check to confirm the defect subject to Section 5.9 and Section 5.10
    8. If Apollo Scooters determines the component(s) are in fact defective and require replacement, your claim will be approved.
    9. You will receive a Product of the same (or better) age and condition.
    10. If your claim is not approved, your Products will be eligible for Apollo’s Limited Warranty subject to the terms in Section 12.

6. Apollo Ship+ Service

  1. Subject to the terms of Section 6.9, Apollo Scooters provides an Apollo Ship+ Service (the “Ship+”) to safeguard Apollo Scooters scooter owners. Ship+ guarantees the delivery of products to Apollo Scooters from the Client and from Apollo Scooters to the Client, in accordance with Section 6.2, Section 6.9, and Section 6.10. Apollo Scooters may accept or reject account claims within this policy based on our sole discretion. You will need to establish and maintain an account in good standing (“Account”), free of outstanding charges or chargeback requests.
  2. Stolen Orders
    1. Packages that have been delivered by the courier but not received by the Client.
    2. If the customer inputs the correct address at checkout and the package was delivered to the wrong address, Apollo considers this as stolen and we will replace the order on behalf of the customer
    3. For Stolen Orders, the claim period shall commence after 5 (five) calendar days from the scheduled delivery date and expire after 10 (ten) calendar days from the scheduled delivery date.
  3. Lost Orders
    1. Packages confirmed to be lost by the courier. If the order has not arrived 7 days after the estimated delivery date, or the Order is in stock and has been stuck in a Label Created status for over 7 days, this section applies.
    2. For Lost Orders, the claim period shall commence after 5 (five) calendar days from the scheduled delivery date and expire after 30 (thirty) calendar days from the scheduled delivery date.
  4. Damaged Orders
    1. For Damaged Orders, the claim period shall expire after 3 (three) calendar days from the delivery date.
    2. All expired damage claims will be eligible for Apollo’s Limited Warranty subject to the terms in Section 12.
  5. You shall send back the Products or hand them over in person to Apollo Scooters, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which You communicate your claim to Us. The deadline is met if You send back the Products before the period of 14 (fourteen) calendar days has expired.
  6. You shall send back the Products in the original packaging or in packaging provided by Apollo Scooters. The Products shall remain at risk of the Client until receipt by Apollo Scooters of such Products.
  7. You shall handle the Order as well as the packaging with the utmost care during the first 14 (fourteen) calendar days after delivery. As a Consumer You will be liable for any diminished value of the goods resulting from the handling of the Products other than what is necessary to establish the functioning of the Products.
  8. Apollo Scooters can refuse to send a replacement Product so long as Apollo Scooters has not timely received the returned goods or until You have proved You have timely returned the Products, depending on which event occurs first.
  9. You will receive a Product of the same (or better) age and condition subject to Section 6.9 and Section 6.10 conditions being met.
  10. For an Order that is sent in multiple lots or in parts, You will only be covered in this policy for any parts of the Order that You do not receive.
  11. Ship+ Rules
    1. In using Ship+, You agree not to engage in any of the following prohibited activities:
    2. copying, distributing, or disclosing any part of Ship+ in any medium, including without limitation by any automated or non-automated "scraping";
    3. using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access Ship+ in a manner that sends more request messages to the Apollo Scooters servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser, except that Apollo Scooters grants the operators of public search engines revocable permission to use spiders to copy materials from apolloscooters.co for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials;
    4. transmitting spam, chain letters, or other unsolicited email;
    5. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running Ship+;
    6. uploading invalid data, viruses, worms, or other software agents through Ship+;
    7. collecting or harvesting any personally identifiable information, including account names, from Ship+;
    8. using Ship+ for any commercial solicitation purposes;
    9. impersonating another person or otherwise misrepresenting Your affiliation with a person or entity, conducting fraud, hiding or attempting to hide Your identity;
    10. interfering with the proper working of Ship+;
    11. accessing any content on Ship+ through any technology or means other than those provided or authorized by Ship+;
    12. bypassing the measures We may use to prevent or restrict access to Ship+, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of Ship+ or the content therein;
    13. or any other prohibited activity associated with maintaining an eligible Account;
    14. Apollo Scooters may permanently or temporarily terminate, suspend, or otherwise refuse to permit Your access to Ship+ without notice and liability for any reason, including without limitation if in Apollo Scooters’ sole determination You violate any provision of these Terms. Apollo Scooters also retains the right to remove or suspend accounts for any reason, including a violation or suspected violation of these Terms. All aspects of Ship+ are subject to change or elimination at Apollo Scooters sole discretion. Apollo Scooters reserves the right to interrupt Ship+ with or without prior notice for any reason. You agree that Apollo Scooters will not be liable to You for any interruption of Ship+, delay or failure to perform.
  12. Ship+ shall not provide any cover in respect of claims which are caused directly or indirectly by any of the following:
    1. The shipping addresses inputted when creating the order is invalid or incorrect
    2. Flat tires, damaged inner tubes, damage due to accidents, damage due to vandalism, damage of electrical components, and repair or replacement of parts that fall out of the warranty period.
    3. screws, loss of screws, loose screws due to shipping, stripped screws due to over forcing
    4. battery failures due to water damage, improper charging, power surges, after market chargers or lack of proper winter storage (75% battery capacity in room temperature)
    5. unauthorized adjustments, modifications, or repairs
    6. any product rusting, blemishes, loss of color due to sun exposure over time of usage, or any cosmetic damage that does not affect the performance of the scooter
    7. a malfunction of any software, application or other material downloaded to Your scooter from third parties by You or anyone else using Your scooter with Your permission;
    8. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on Your equipment;
    9. the effect of removing any internal components, including but not limited to, the SIM card, controller, or any IoT enabling components from Your scooter;
    10. any damage to Your scooter caused by You or others to the scooter;
    11. scooters made to the Consumer's specifications or clearly personalized.
    12. costs suffered by You as a result of not being able to use the scooter, or any costs other than the replacement of the scooter.
  13. How to claim:
    1. In order to file a claim, navigate to the Apollo Ship+ Claims Page:
      1. Canada: https://apolloscooters.ca/pages/order-claim
      2. US: https://apolloscooters.co/pages/order-claim
    2. i) Lost Items
      If the order has not arrived 7 days after the estimated delivery date, or the order has been stuck in a Label Created status for over 7 days, select this option. This option is for packages presumed to be lost by the carrier.
      1. Check the Apollo Ship+ policies to ensure you are within the filing period
      2. Fill out the Ship+ Claim form with your order number and email
      3. Select the order you would like to submit the claim for
      4. You do not need to attach any photos or other evidence to your claim
      5. Your claim will be reviewed within 2-3 Business Days, add additional 3 business days if documents are requested.
    3. ii) Stolen Items
      Select this option if your shipping tracking says delivered, but the package is missing.
      1. Check the Apollo Ship+ policies to ensure you are within the filing period
      2. Fill out the Ship+ Claim form with your order number and email
      3. Select the order you would like to submit the claim for
      4. Attach the police report PDF & number in the order issue. If your order is over $100, Apollo requires a police report when the customer’s package is marked as delivered. Without this your claim will be denied.
      5. Your claim will be reviewed within 2-3 Business Days, add additional 3 business days if documents are requested.
    4. iii) Damaged Items
      Select this option if you received a damaged or broken product.
      1. Check Apollo Ship+ policies to ensure the damage is covered and you are within the filing period
      2. Fill out the Ship+ Claim form with your order number and email
      3. Select the order you would like to submit the claim for
      4. Attach photo and/or video evidence of the damaged item in the claim. Without this your claim will be denied.
      5. Attach a photo of your odometer reading. To be eligible for Apollo Ship+, any reading higher than zero will result in the claim being denied.
      6. Your claim will be reviewed within 2-3 Business Days, add additional 3 business days if documents are requested.
    5. On orders over $100, Apollo requires evidence of the police report which can be submitted with the claim
    6. Upon request, Apollo can require additional documentation (e.g. proof of identity, address, notary, etc.) as needed
    7. If our A-Team determines that further investigation is required, You shall send back the Products or hand them over in person to Apollo Scooters, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which You communicate your claim to Us. The deadline is met if You send back the Products before the period of 14 (fourteen) calendar days has expired.
    8. You will be able to create a return shipping or Apollo Scooters will create a shipping label for You free of charge.
    9. You will receive a Product of the same (or better) age and condition.
    10. If your claim is not approved, your Products will be eligible for Apollo’s Limited Warranty subject to the terms in Section 12.

7. Prices

  1. All Apollo Scooters’ prices are in USD unless expressly stated otherwise. Insofar as prices are stated in other currency than USD, then such statement of price is deemed to be based on the USD equivalent of such price at the date that the price statement was made. Prices are inclusive of shipping costs. Prices are exclusive of goods and sales tax, value added tax or any other sales tax, import and export duties and taxes and any other surcharges, levies or taxes imposed or charged in respect of the Products and the transportation thereof. Sales taxes shall be separately stated and invoiced to Clients.
  2. The applicable prices are those in force at the moment of the conclusion of the purchase agreement. During the period Apollo Scooters mentions in its offer, Apollo Scooters’ prices do not change, except for price changes that may result from changes in tax rates.
  3. Apollo Scooters will always inform you about the total price before you proceed to your order.
  4. Prior to delivery, any change of factors having an impact on the prices of Apollo Scooters, including but not limited to rates of third parties, currency exchange rates, insurance rates, import and export duties and any other charges payable upon importation or exportation, freight charges and other charges, levies or taxes, may be charged on to Client by Apollo Scooters.
  5. Service fees: You agree to the fees and charges, terms of sale, payment and billing policies applicable to Your use of any Apollo Scooters Services as stated in these Terms and the applicable account registration for these Services. Apollo Scooters may add new services for additional fees and charges, or amend fees and charges for existing Services, at any time in its sole discretion. All fees and charges for Your use of the Service are non-refundable, except as may be expressly stated in Terms. If at any time fees for an existing Service are increased, You are of course free to cease Your use of the Service by providing notice and sending it to the e-mail address as indicated in Section 3.1 above which cancellation will be effective as of the next billing period. Continued use of the Service will be treated as Your agreement to the new terms.

8. Delivery

  1. The delivery period indicated by Apollo Scooters shall be based on the circumstances applicable to Apollo Scooters at the time the agreement was entered into. All delivery dates are estimates only.
  2. When Apollo Scooters dispatches the goods to you, the risk of loss of or damage to the goods shall pass to you when you or a third party indicated by you and other than the carrier has acquired the physical possession of the goods. However, the risk shall pass to you upon delivery to the carrier if the carrier was commissioned by you to carry the goods and that choice was not offered by Apollo Scooters, without prejudice to your rights against the carrier.
  3. Except as otherwise provided herein, the delivery period shall commence on the date of Apollo Scooters’ written Order confirmation. Provided, however, if, in order to execute the Order, Apollo Scooters requires additional information from the Client, the delivery period shall commence on the date on which Apollo Scooters disposes of all the necessary information or resources, but not earlier than the date of the written Order confirmation.
  4. The Client shall not be entitled to claim any compensation in the event of an overdue delivery period. Consumers have the right to dissolve the Agreement after they have requested to deliver within a reasonable timeframe or such timeframe as provided by law and Apollo Scooters was not able to deliver within that reasonable period or timeframe as provided by law.
  5. Apollo Scooters shall at all times be entitled to deliver orders in multiple lots or pieces.

9. Right of withdrawal

  1. If You meet the definition of a “Consumer”, You have the right to withdraw from your purchase and revoke your Order without giving any reason.
  2. The withdrawal period shall expire after 14 (fourteen) calendar days from the day on which You or a third party other than the carrier and indicated by You acquires physical possession of the Products. When Products are delivered in multiple lots or pieces, the withdrawal period shall expire after 14 (fourteen) calendar days from the day on which You acquire the physical possession of the last lot or piece.
  3. Please note that You cannot exercise a right to withdraw in case of Products made to the Consumer's specifications or clearly personalized.
  4. You shall send back the Products in the original condition and in the original box or hand them over in person to Apollo Scooters, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which You communicate your withdrawal from this contract to Us. The deadline is met if You send back the Products before the period of 14 (fourteen) calendar days has expired. The Products shall remain at risk of the Client until receipt by Apollo Scooters of such Products.
  5. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. To the extent that these actions are not necessary to establish the nature and characteristics of the scooter, You are liable towards Apollo Scooters for any diminished value caused by these actions.
  6. In case You withdraw, Apollo Scooters can refuse repayment so long as Apollo Scooters has not timely received the returned goods or until You have proved You have timely returned the Products, depending on which event occurs first.
  7. Apollo Scooters shall reimburse You the purchase amount of the Products less any shipping costs charged with regard to the return delivery, any credit card payment processing fees, and restocking fees as indicated in Section 9.10 no later than 14 (fourteen) calendar days starting from the day we received Your returned Products. Apollo Scooters will only provide a full reimbursement of the purchase amount of the Products including any shipping costs charged with regard to the delivery of the Products in some cases as described in Section 5 and Section 6.
  8. Apollo Scooters shall use the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise and provided that You do not incur any fees as a result of such reimbursement. Apollo Scooters shall not, however, reimburse the supplementary costs, if You have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by Apollo Scooters.
  9. You shall handle the Order as well as the packaging with the utmost care during the first 14 (fourteen) calendar days after delivery. As a Consumer You will be liable for any diminished value of the goods resulting from the handling of the Products other than what is necessary to establish their nature and characteristics. In order to establish the nature, characteristics and functioning of the Products, You should only handle and inspect the Product in the same manner as You would be allowed to do in a shop.
  10. If the Product or Products have already entered the shipped period, which commences the moment a shipping label is created for the Order, then the withdrawal shall be subject to payment processing, restocking, and return shipping fees. Restocking and return shipping fees can be found in the Return & Cancellation Policy and are subject to change at any time and with Apollo Scooters’ discretion.
  11. In order to exercise Your right to withdraw, You can fill out the form on the chat widget displayed on the landing page on the website of Apollo Scooters or make a similar unequivocal statement and send it to the email as indicated in Section 3.1 above. We will send You an acknowledgement of Your withdrawal.

10. Delivery and risk

  1. If and to the extent that the parties have not explicitly agreed in writing on the (costs of) delivery of the Products and the transfer of risk, the delivery shall be made at Apollo Scooters’ premises, and the risk of the Products and the packing thereof shall be transferred to the Client at the moment the Products are ready for dispatch, while the dispatch shall be effected for the Client’s account and risk. In the event the Client is considered to be a Consumer, the foregoing in Section 10.1 shall not apply and the moment of delivery and transfer of risk is the moment that the Consumer has taken receipt of the Products.
  2. If the Client should fail to collect the Products it has ordered or should fail to do so promptly, it shall be in default without requiring a written notice of default. In such event Apollo Scooters shall be entitled to store the Products for the Client’s account and risk and to sell these to a third party. The Client shall remain liable for the purchase price plus the interest and costs (by way of compensation) after the deduction of the net proceeds of such sale to a third party, if any.
  3. The Client shall not have ownership rights to rent, let or make the Products available in use to third parties, to pledge them or to otherwise encumber them in favor of third parties until Apollo Scooters has transferred the title of those Products to the Client. Unless expressly provided for herein, the acquisition of ownership rights does not alter or waive the other terms and conditions under the Agreement, including these Terms.

11. Inspection and complaints

  1. The Client shall be obliged to carefully inspect the Products immediately upon arrival at their destination or to have these examined upon receipt by the Client itself or any third party acting at its instructions, whichever is earlier. Apollo Scooters must be informed in writing to support@apolloscooters.co of any complaints in respect of defects to the Products or any discrepancies in quantity, weight or quality between the Products supplied and the specification thereof in the relevant order confirmation or invoice no later than within five (5) calendar days after the receipt of the Products. The notification of the Client must at least give a clear and precise description of the complaints in respect of defects invoked by the Client, but preferably contains pictures of the defect. The Client must notify Apollo Scooters of defects that could not in reason have been discovered within the above mentioned period in writing immediately after discovery, but in any case no later than within 14 (fourteen) calendar days of the receipt of the Products. Notification of cosmetic damages can only be accepted by Apollo Scooters before use of the Product. Should the Client fail to inform Apollo Scooters within the above mentioned term, its rights to exercise any of its rights with regard to such irregularity or defect have lapsed.
  2. The Client shall be obliged to immediately cease the use of the Products concerned after discovering any irregularity or defect, under penalty of lapse of the right to exercise any of its rights with regard to such irregularity or defect. The Client shall provide any cooperation Apollo Scooters may require in order to investigate the complaint.
  3. The Client shall not be entitled to return Products to Apollo Scooters before Apollo Scooters has agreed in writing to such return. The return shipping and restock charges are assumed by the Client and will be deducted from the reimbursement total as described in Section 11.7. The Products shall remain at risk of the Client until receipt by Apollo Scooters of such Products.
  4. Other obligations and responsibility of the Client:
    1. The Client shall at all times make any and all information necessary for the execution of Apollo Scooters’ activities available timely and shall warrant the accuracy and comprehensiveness thereof.
    2. The Client shall not be entitled to remove or make invisible any trademarks or identifying marks on the Products, any documents accompanying and/or regarding the Products.
    3. The Client shall not copy, modify, reverse engineer, decompile, disassemble or otherwise tamper with the Product, its components and/or the Services.

12. Limited Warranty

Apollo Scooters, hereinafter referred to as APOLLO, gives a LIMITED WARRANTY for the period of time(s) and/or distance ridden as stated herein, subject to certain limitations, on your new Apollo scooter against defects in material or workmanship when properly set up, operated, maintained, and stored in accordance with the recommendations set forth by APOLLO, including in the Apollo Owner’s Manual. APOLLO gives the following limited warranties:

  • A ONE (1) YEAR limited warranty for reasonable use of the scooter against defects in material or workmanship on all original components of the scooter outlined in the LIMITED WARRANTY POLICY, except for the scooter frame, from the date of delivery; and
  • A 10,000 KILOMETER limited warranty for reasonable use of the scooter against defects in material or workmanship in the scooter frame from the date of delivery.  
  1. THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE FRAME OR DEFECTIVE PARTS AND IS THE CUSTOMER’S SOLE REMEDY OF THE WARRANTY. A COMPLETE LIST OF PARTS AND SERVICES COVERED UNDER THIS LIMITED WARRANTY CAN BE FOUND HERE: LIMITED WARRANTY POLICY, NOTWITHSTANDING LOCAL STATUTORY RIGHTS. REPAIR/REPLACEMENT UNDER THIS LIMITED WARRANTY DOES NOT EXTEND ANY WARRANTY PERIOD BEYOND WHAT IS PROVIDED WITH THE ORIGINAL SCOOTER PURCHASED FROM APOLLO OR ITS AUTHORIZED RETAIL PARTNER. THIS WARRANTY DOES NOT AFFECT ANY STATUTORY RIGHTS OF THE CONSUMER. THIS WARRANTY APPLIES TO THE ORIGINAL OWNER ONLY AND WILL VOID IN THE EVENT OF A NEW OWNER HAVING PURCHASED THE SCOOTER. THIS WARRANTY WILL ONLY APPLY TO PRODUCTS PURCHASED DIRECTLY THROUGH APOLLO SCOOTERS OR THROUGH ONE OF OUR AUTHORIZED RETAIL PARTNERS. 

Apollo Scooters’ liability for any defects in material or workmanship with respect to accepted goods under this limited warranty shall be limited to repairing the goods at APOLLO or at an authorized Service Repair Centre.

  1. CLAIMS UNDER THE WARRANTY MUST BE TIMELY MADE DIRECTLY TO THE APOLLO SCOOTERS, at support@apolloscooters.co and be accompanied by proof of purchase. 

  1. A different warranty period applies for heritage models and outlet sales and certain accessories, without prejudice to the other terms and conditions of Section 12.
  2. Apollo Scooters may accept or reject account claims within this policy based on our sole discretion. You will need to establish and maintain an account in good standing (“Account”), free of outstanding charges or chargeback requests.

  1. You shall send back the Products in the original packaging or in packaging provided by Apollo Scooters. The Products shall remain at risk of the Client until receipt by Apollo Scooters of such Products. The cost of replacement boxes for your scooter, including for use in returning your scooter to Apollo Scooters, IS NOT COVERED BY THIS LIMITED WARRANTY. In the event you need a replacement box, Apollo Scooters will send you one for an additional fee.
  2. The Limited Warranty shall not provide any cover in respect of claims which are caused directly or indirectly by any of the following:
    1. Products located outside the country in which the Product was first delivered to its original purchaser;
    2. products purchased second-hand;
    3. damage due to accidents, damage due to vandalism, damage due to insufficient packaging, damage due to transporting the products to Apollo Scooters, damage of electrical components, damage due to negligence, repair or replacement of parts that fall out of the warranty period, shipping costs to and from service locations;
    4. damage due to improper assembly, disassembly, modifications, accidents, misuse, improper tools, acts of god, failure to follow user manual/set up guides, water damage, improper cleaning solutions, improper maintenance, extreme/stunt driving, commercial use, unauthorized accessories, upgrades not sold by Apollo Scooters;
    5. accessories or upgrades;
    6. improper installation of the Phantom Upgrade Kit;
    7. screws, loss of screws, or stripped screws due to over tightening;
    8. normal wear and tear of any covered component, or any consumable parts such as tires;
    9. battery failures due to water damage, improper charging, power surges, after market chargers, or lack of proper winter storage;
    10. any product rusting, blemishes, loss of color due to sun exposure over time of usage, or any cosmetic damage that does not affect the performance of the scooter;
    11. a malfunction of any software, application or other material downloaded to Your bike from third parties by You or anyone else using Your bike with Your permission;
    12. failure to download and/or install an mobile device application updates;
    13. the effect of any virus, “back door”, “time bomb”, “Trojan horse”, “drop dead device” or malware on Your equipment;
    14. adjustment to or alteration of Your scooter without original Apollo Scooters parts/accessories;
    15. any damage to Your scooter caused by You or others to the scooter;
    16. routine servicing or repairs by anyone not authorized by Apollo Scooters;
    17. the cost of shipping to and from an Apollo repair centre and any other associated shipping costs (courier insurance, Apollo Ship+)
    18. the cost or shipping of another scooter box to You; or
    19. costs suffered by You as a result of not being able to use the scooter, or any costs other than the replacement of the scooter.
  1. Section 12 is a full and complete statement of Apollo Scooters’ Limited Warranty for the Products. APOLLO SCOOTERS DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES PROVIDED BY STATUTE OR COMMON LAW. APOLLO SCOOTERS’ LIABILITY UNDER THIS WARRANTY SHALL BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE. THIS LIMITED WARRANTY ALSO EXCLUDES INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, and PUNITIVE DAMAGES INCLUDING FOR ECONOMIC LOSS ARISING FROM CLAIMS OF PRODUCT FAILURE, NEGLIGENCE, DEFECTIVE DESIGN, MANUFACTURING DEFECT, AND FAILURE TO WARN AND/OR INSTRUCT.  THIS EXCLUSION IS INDEPENDENT FROM AND SHALL SURVIVE ANY FINDING THAT THE EXCLUSIVE REMEDY FAILURE ITS ESSENTIAL PURPOSE. 

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH DISCLAIMER OF WARRANTIES ARE NOT ALLOWED OR ARE EXCLUDED BY APPLICABLE STATE LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE SAME DURATION AS THE EXPRESS WARRANTY HEREIN. RETAILERS AND WHOLESALE OUTLETS FOR PRODUCTS ARE NOT AUTHORIZED TO MODIFY THIS WARRANTY IN ANY WAY.

Apollo Scooters A-Crew reserve the right to define which mechanical pieces need replacing during a repair service.

  1. For the purpose of maintenance and repair work, whether or not instigated by Apollo Scooters, the Client must transport the scooter to and from an Apollo Scooters Repair Centre, or authorized repair network locations or arrange for such transportation to one of these locations. This obligation applies throughout the duration of the Agreement, even in the event of a large or larger distance between the Client and the nearest Apollo Scooters Repair Centre occurring as a result, for example, of a new address of the Client or the closure/relocation of a Apollo Scooters Repair Centre. Apollo Scooters shall be entitled (but not required) to repair damage to the scooter caused by circumstances for which the Client is liable at the expense of the Client.
  1. If Apollo Scooters should deliver Products to the Client which Apollo Scooters has obtained from its own suppliers, Apollo Scooters shall at no time be obliged to honor a warranty or liability in respect of the Client which is more far-reaching than that which Apollo Scooters can claim from its own supplier.
  2. With respect to warranty claims under Section 12, if, in Apollo Scooters’ opinion, the Client has been able to prove that any Products supplied by Apollo Scooters to the Client do not function properly, Apollo Scooters may choose, at its sole discretion, between:

  1. replacing the Product(s) with a Product of the same model that is of similar, age, mileage and condition, upon receiving the returned of the Products; or
  2. repairing the Product(s)

  1. Apollo Scooters shall be fully discharged of its warranty obligations by complying with one of the options described above, and it shall not be held to pay any further compensation or damages.

  1. The Products shall remain completely for the Client’s risk even if Apollo Scooters should carry out any repairs to the Products.

13. Safe Operation, Assumption of Risk, and Indemnification

  1. Client represents, warrants, and agrees that before he or she rides on the scooter that they (i) have read all of instructions, warnings, and manuals provided with the scooter at the time of sale, (ii) are sufficiently fit and physically capable to safely ride a scooter without any risk to his or her health, (iii) are knowledgeable about the operation of a scooter and feel that they can safely and competent operate it, and (iv) are knowledgeable about the laws pertaining to electric scooters operated within the city in which he or she rides the Scooter. LIKE ANY PHYSICAL ACTIVITY OR OPERATION OF A RECREATIONAL VEHICLE, RIDING A SCOOTER MAY CAUSE MINOR OR MAJOR INJURIES OR DISCOMFORT AND MAY WORSEN OR COMPLICATE UNDERLYING MEDICAL CONDITIONS OR DISEASES. BY CHOOSING TO RIDE AN APOLLO SCOOTERS ELECTRIC SCOOTER, CLIENT ASSUMES ALL RESPONSIBILITIES AND RISKS FOR ALL SUCH INJURIES OR OTHER MEDICAL CONDITIONS.

  1. CLIENT ACKNOWLEDGES THAT OPERATING THE SCOOTER HAS INHERENT RISKS, DANGERS, AND HAZARDS, INCLUDING, BUT NOT LIMITED TO, TRAFFIC CONDITIONS, WEATHER CONDITIONS, ROAD AND SIDEWALK CONDITIONS, NATURAL AND UNNATURAL OBJECTS AND OBSTACLES, IMPACT OR COLLISION, AND NEGLIGENCE OF OTHERS. CLIENT ACKNOWLEDGES AND AGREES THAT APOLLO SCOOTERS LIMITS ITS LIABILITY AS PROVIDED IN THIS SECTION. CLIENT SHALL INDEMNIFY APOLLO SCOOTERS AGAINST, AND SHALL HOLD APOLLO SCOOTERS HARMLESS FROM ALL COSTS, EXPENSES, AND LIABILITIES (INCLUDING REASONABLE ATTORNEY’S FEES) FROM ANY CLAIMS BY CLIENT OR ANY THIRD PARTY ARISING OUT OF CLIENT’S USE OF THE SCOOTER. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE CLIENT ASSUMES ALL RISK AND LIABILITY FOR ANY AND ALL LOSS, DAMAGE, OR INJURY INCLUDING DEATH TO PERSONS OR PROPERTY OF THE CLIENT OR OTHERS ARISING OUT OF THE SCOOTER POSSESSION, USE, OPERATION, OR CARE AND CONTROL OF THE SCOOTERS BY THE CLIENT INCLUDING, BUT NOT LIMITED TO, ALL MEDICAL COSTS AND FINANCIAL AND ECONOMIC LOSSES.

14.  Employee Protection Policy

  1. We do not accept any discriminative, abusive or harassing behavior towards any of our employees or partners and reserve the right to refuse service if this policy is violated.

15. Force majeure

  1. If Apollo Scooters is unable to fulfill any of its obligations towards Client due to force majeure, these obligations shall be suspended during the force majeure situation.
  2. Provided however, if a force majeure situation has lasted for one (1) calendar month or more, both parties have the right to dissolve the Agreement in writing entirely or in part. In the event of force majeure of Apollo Scooters, Client is not entitled to any compensation or damages, not even if Apollo Scooters would enjoy any benefit as a result of such force majeure.
  3. Force majeure on the part of Apollo Scooters is to be understood to be any circumstance beyond the control of Apollo Scooters hindering the fulfillment of its obligations towards Client entirely or in part or because of which Apollo Scooters cannot be expected in all fairness to fulfill its obligations, regardless of whether such circumstance could have been foreseen at the time when the Agreement was concluded. Such circumstances include but are not limited to fires, acts of terrorism, strikes and lockouts, the outbreak and/or spread of viruses and/or diseases, stagnation or other production problems suffered by Apollo Scooters or its suppliers, or problems in the transportation provided by Apollo Scooters or any third parties, any government measures, as well as the inability to obtain any permit or license from any governmental body.
  4. Parties shall notify each other as soon as possible of any (possible) force majeure situation.

16. Intellectual Property

  1. All content that we put at your disposal via our website and any other communication mean, including software, pictures, graphic elements, logos, documents, texts, slogans, user content, and other information (“Content”), as well as all related intellectual property rights (including copyrights, database rights and trademark rights) and other rights, are our exclusive property, or are the property of their respective holders.
  2. You are not allowed to copy, display, republish, translate, offer, transfer or distribute in any way, any part of the Content, except as explicitly allowed in these conditions or otherwise explicitly permitted in writing by us and the respective holders.

17. Limitation of Liability

  1. APOLLO SCOOTERS IS NOT LIABLE TO CLIENT FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO ANY BREACH OF THE AGREEMENT, INCLUDING BUT NOT LIMITED TO THESE TERMS, WHETHER OR NOT THE POSSIBILITY OF SUCH DAMAGES HAS BEEN DISCLOSED IN ADVANCE OR COULD HAVE BEEN REASONABLY FORESEEN AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. APPLICABLE LAW MAY NOT  ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. Any liability of Apollo Scooters to Client shall at all times be limited to the sum insured that shall be paid in such case under the liability insurance policies taken out by Apollo Scooters. These insurance policies have limited cover, inter alia with respect to the amount of the damages and the number of insured events per year. Upon request thereto, access may be obtained to the insurance cover note. Should no payment be made by virtue of aforementioned insurance policies, regardless of the grounds, the liability of Apollo Scooters shall then be limited to the fee that was invoiced by Apollo Scooters and paid by Client in connection with the delivery at hand during a 12 (twelve) month period directly preceding the date on which the event leading to liability occurred, up to a maximum liability of $ 10,000 (ten thousand Canadian Dollars).

18. Termination

  1. If Client fails to fulfill any of its obligations arising from the Agreement properly or in time, Client shall be in default and Apollo Scooters shall be entitled without any default notice:
    1. to suspend the fulfillment of the Agreement until payment has been adequately guaranteed; and/or
    2. to dissolve the Agreement with Client entirely or in part;
    3. all this without prejudice to Apollo Scooters’ other rights under any Agreement whatsoever and without Apollo Scooters being held to any damages.
  2. If Apollo Scooters exercises its right of termination as mentioned in Section 18.1, Apollo Scooters is authorized to set off any amount which may possibly be refunded to Client with a remuneration for activities already carried out as well as with a compensation for loss of profit.
  3. In the event of bankruptcy, (provisional) suspension of payment, liquidation or attachment of one or more assets of Client or if Client is aware that any of these situations may occur, Client must notify Apollo Scooters thereof as soon as possible.
  4. In case of a situation as referred to in Section 15.3, all Agreements with Client shall be terminated immediately by notice from Apollo Scooters or Apollo Scooters may notify Client that it wishes (part of) the Agreement concerned to be fulfilled, in which case Apollo Scooters is entitled without any default notice:
    1. to suspend fulfillment of the Agreement(s) concerned until payment has been adequately guaranteed; and/or
    2. to suspend all its payment obligations, if any, towards Client;
    3. all this without prejudice to Apollo Scooters’ other rights under any Agreement whatsoever and without Apollo Scooters being held to any damages.
  5. In the event of a situation as referred to in Section 15.3, all Apollo Scooters’ claims against Client shall be immediately payable in full.

19. Maintenance and updates

  1. In order to maintain and improve the safety and functionalities of our Services and Product, from time to time it may become necessary to update or alter our Products and/or Services, e.g. through hardware, software, or firmware updates. This could change the functionalities. The updates or alterations can be executed, for example, in the following ways:
    1. downloaded and installed by the Client on the Client’s mobile device, or have the mobile device do the updates automatically. The mobile device updates the Product.
    2. updates can be installed by Apollo Scooters or its Certified Specialists when Products are being assembled, brought in for repairs and/or check ups;
    3. important updates will be uploaded and installed directly to the Product by Apollo Scooters.
  2. Apollo Scooters might have to temporarily suspend its Services, e.g. because safety issues need to be examined and/or system maintenance and system upgrades need to be performed.
  3. Apollo Scooters might have to suspend or discontinue the support of Your mobile device’s or Product’s operating software, e.g. because the mobile device’s software is getting outdated. Without prior notice, Services can become unavailable.
  4. Apollo Scooters does not accept liability for the situations described in Section 13, or any combination thereof, unless it is obligatory under local laws. In case You refrain from downloading and installing the updates described in Section 12(1), and/or prevent any of these updates or alterations taking effect Your warranty will become null and void.

20. Transfer of rights and obligations

  1. Apollo Scooters is allowed to transfer to third parties the rights and obligations described in any Agreement with Client. If obligations of Apollo Scooters are transferred, Apollo Scooters must inform Client aforehand and Client shall be entitled to terminate the Agreement by the date on which the transfer shall take place. In such case, Apollo Scooters shall not be liable for any damages. Except as provided in the Agreement and these Terms, Client cannot transfer to third parties any rights or obligations from any Agreement unless after consent thereto by Apollo Scooters. Any attempted assignment in violation of this Section shall be null and void. The Agreement shall be binding on any permitted successor or permitted assignee.

21. Privacy

  1. We care about Your privacy. In the performance of this agreement we process and safeguard Your personal data according to Our Privacy Policy. See https://apolloscooters.co/pages/privacy-policy

22. Conversion

  1. If and insofar as any provision of these Terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms or grounds of reasonableness and fairness, the provision concerned, as far as contents and essence are concerned, shall in all events have a corresponding meaning to such an extent that the provision concerned may indeed be rightfully invoked.

23. Applicable law

  1. The laws of Quebec shall be applicable to the present Terms and to all other Agreements. The applicability of the Uniform Law on the International Sale of Movable Property, the Uniform Law on the Formation of International Contracts for the Sale of Goods as well as the Vienna Convention on the Sale of goods is excluded.

24. Severability

  1. If any term or provision of the Agreement, including in these Terms is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

25. Amendment of Terms

  1. Unless otherwise provided herein, these Terms may be amended on the part of Apollo Scooters by notification to Client. Except as otherwise provided herein or therein, the amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are to be carried out after the day of notification. With respect to any websites referred to in these Terms we may revise and update such sites from time to time in our sole discretion. Unless otherwise provided in such websites, all changes are effective immediately when we post them, and apply to all access to and use of the applicable website thereafter. Unless otherwise provided in the website, Your continued use of the website following the posting of revised terms means that You accept and agree to the changes. You are expected to check applicable websites from time to time so You are aware of any changes, as they are binding on You.
  1. Arbitration Provision

Client shall notify in writing to Apollo Scooters any disputes or issues arising out of this Agreement. With Client’s consent, each dispute arising out of or in connection with this Agreement, in respect of any legal relationship associated with or derived from this Agreement (save and except with respect to injunction or other immediate relief) (a “Dispute”) will be finally resolved by arbitration under the Arbitration Rules of the ADR Institute of Canada, Inc. (“ADRIC”).  The parties shall name an arbitrator by common agreement or subscribe to ADRIC’s case management services. The arbitration will occur in English, in Montreal, Quebec, Canada.  The parties may decide to use ADRIC’s online dispute resolution services by common agreement. Except as set forth herein, the parties elect domicile in the judicial district of Montreal.  

Disclaimer

We take great care to provide visitors to our site with up to date, correct and comprehensive information. However, inaccuracies can still occur. Apollo Scooters is not liable for any damage resulting from visiting this site or for damages resulting from alteration, inaccuracy or omission in the information provided, including technical failures.

Neither does Apollo Scooters give any guarantees regarding the content of third-party websites that are accessible through hyperlinks or other links on our website and accepts no liability with regards to these websites.

The copyright on the content, the images, the design and the programming of this website belongs to Apollo Scooters.

Apollo Scooters refers to Apollo Imports Inc. or one of its subsidiaries.