Warranty Coverage
- Are Flat Tire Punctures Covered by Warranty?Overview This article explains whether flat tire punctures are covered under the standard warranty policy. You will learn what is and isn’t included in your warranty and why certain exclusions apply. Warranty Coverage Details What the Warranty Covers The standard warranty policy is designed to protect you against issues related to craftsmanship and manufacturing defects. This includes: Problems caused by faulty materials Issues resulting from errors in workmanship What the Warranty Does Not Cov…Read more
- How to Transfer Your Apollo Scooter WarrantyAt Apollo Scooters, we stand by the quality and durability of our products, and to demonstrate our commitment, we offer a transferable 12 Month Limited Warranty for scooters purchased directly through Apollo (via our website or authorized servicing locations). This means that the warranty coverage can be transferred to a new owner, ensuring continued protection for our valued customers. Ownership Transfer Requirement: To facilitate the smooth transfer of the Limited Warranty or Extended Warrant…Read more
- Warranty Process for Certified ShopsThis page explains what Apollo provides specifically when repairs are done at an Apollo Certified Partner shop, plus how the partner shop’s own guarantee works. What Apollo provides for repairs done by a Certified Shop Certified Shops are authorized to perform warranty repairs and submit warranty claims on behalf of customers. If Apollo approves a warranty claim for a repair carried out at a Certified Shop, Apollo covers the approved replacement components per the official Warranty Policy. Cert…Read more
- Warranty Coverage for Scooters Purchased from Wholesalers, Distributors, or RetailersApollo provides warranty coverage for scooters purchased directly from Apollo, Best Buy, or Amazon (Canada/USA). These purchases qualify for Apollo's Limited Warranty, handled directly by our support team. For scooters bought through other distributors (local or overseas), those distributors are responsible for warranty coverage—not Apollo. Warranty Eligibility by Purchase Source Purchase Source Warranty Handled By Apollo Coverage? Apollo Scooters Apollo ✅ Yes Best Buy (Canada/USA) Apollo ✅ Yes…Read more
- Price Guarantee PolicyUnderstanding Apollo's Price Guarantee Policy Apollo's Price Guarantee policy varies based on the scooter's status and purchase timing. The policy covers delivered orders, in-transit orders, pre-orders, and unfulfilled in-stock orders. What if my scooter was recently delivered? If an offer is announced within 48hrs of an order being delivered, customers will have 5 business days from the beginning of the sale to redeem the offer If customers reach out past this time frame or the sale has ended…Read more
- Apollo Scooters Limited WarrantyThis policy is valid as of August 2026. Our manufacturer's limited warranty ensures that owning a scooter is a smooth and easy process. In the event that issues do occur, we designed this policy to be generous and support our customers in getting the necessary help as quickly as possible. Please read on for further details. This policy is part of our General Terms & Conditions, which you can find here: Canada Terms and Conditions US Terms and Conditions WARRANTY SCOPE & COVERAGE PERIODS All Apo…Read more
- What photos do I need to send for a warranty claim?To submit a warranty claim, you need at least one clear photo or video of the defect. For everything else a claim needs, see Apollo Scooters Limited Warranty (US and Canada) or Apollo Scooters Australia Limited Warranty (Australia).Extra photos of your scooter help our Warranty Team accurately assess the issue and avoid delays in processing your claim.Helpful photosThese views of your scooter help the most:Full scooter: left side viewFull scooter: right side viewFront viewRear viewTop viewBotto…Read more
- Lifetime Frame Warranty (Previously 10,000km Warranty)Overview Apollo now offers a Lifetime Frame Warranty on select 2025+ scooter models. It replaces the previous 10,000km Warranty. This warranty applies to the original owner and covers qualifying structural defects for the lifetime of the scooter. This article outlines eligibility, coverage, exclusions, and claim outcomes specific to the Lifetime Frame Warranty only. Eligibility Requirements A scooter qualifies for the Lifetime Frame Warranty if all of the following conditions are met: The scoot…Read more
Have another question?
Still need help?
Our support team is here for you.