Apollo Phantom V3/V4 (Open Box & Refurbished)
Open box scooters are returned goods. We inspect every unit and ensure it is in proper working condition. The scooters are priced according to their condition. The description below will break down what the different conditions represent.
Like New: The scooter has fewer than 10 kilometers on the odometer, has little to no cosmetic damage, and is in complete working condition.
Lightly Used: The scooter has over 10 kilometers on the odometer, has little to no cosmetic damage, and is in complete working condition.
Used (Minor Cosmetic Damage): The scooter has over 50 kilometers on the odometer and/or has some cosmetic damage and is in full working condition.
WARRANTY:
A THREE (3) MONTH warranty on Discontinued and Refurbished (Open Box) scooter models offered for sale and purchased directly from Apollo Scooters for reasonable use of the scooter against defects in material or workmanship on all original components of the scooter outlined in the LIMITED WARRANTY POLICY, except for the scooter frame, from the date of delivery.
*Disclaimer: All Open Boxes have a charger included, the tool kit or instruction manual is not guaranteed to be included in Open Box units. To access digital instruction manuals simply head to the Support tab and then click on Instruction Manuals.
Shipping
In-Stock Items
In-stock products are fulfilled within 24 business hours of receiving the order. Delivery times range from 2 to 6 days depending on your location.
Pre-Orders
Refer to estimated delivery time found under the 'Add to cart' button. You can cancel a pre-order anytime before our fulfillment center initiates processing, and receive a full refund. Consult our full cancellation policy here.
Open Box
Open Box products from our Second Spin collection are fulfilled within 48 business hours and delivered within 3-7 days depending on the location.
Apollo Ship+
For added peace of mind, you can now purchase Apollo Ship+ for your Apollo Scooter order during shipping. Apollo Ship+ Service offers enhanced support for any delivery-related issues, including expediting the process for lost, stolen, and damaged items.
More information about Apollo Ship+ is found here.
More info regarding everything related to shipping is found here.
Returns
For scooters, if the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this return or exchange process.
For eligible items, you can submit a request through our online self-serve portal:
US Return Portal
Canada Return Portal
By submitting a request via the online self-serve portal, you will be able to purchase a shipping label for the return.
Check out this Step by Step guide for how to initiate a Return or Exchange using our self-serve portal.
You can view the entire Return, Exchange & Cancellation policy here.
