Open Box & Refurbished Models Classifications and Warranty

Open Box & Refurbished Models

At Apollo, our commitment is to offer customers a diverse range of options, accommodating various preferences and budgets. Throughout the purchasing process, on the product page, you'll encounter various versions of the scooter available for selection, including Like-New, lightly used, or Used (Minor Cosmetic Damage). We're here to provide guidance on the meanings of these terms and how they might perfectly align with your specific needs. As shown in the photo below:

Open-Box Scooters:

Open-box scooters are scooters that have been returned by customers. Please rest assured that our dedicated team thoroughly examines each open-box unit to guarantee its proper working condition. On the product page, Like New means fewer than 10 kilometers on the odometer, Lightly Used means over 10 kilometers, and Used (Minor Cosmetic Damage) means over 50 kilometers and/or some cosmetic damage.

Refurbished Scooters:

Refurbished scooters are units with less than 100 kilometres of mileage. Our skilled tech team conducts a comprehensive inspection to ensure these scooters meet high standards of quality and performance before being made available for resale.

Applying discounts to Open Box/Refurbished Scooters:

An open-box purchase is already a discounted offer on its own. The one code that applies is OBDeal15: an extra 15% off the Open Box & Refurbished collection. No other coupon code, discount or free accessory code combines with an Open Box unit.

Warranty Information

Open Box and Refurbished scooters come with the 12-month limited warranty, and the lifetime frame warranty on eligible models. The 2-year warranty option is not available on Open Box.

The reduced 3-month warranty below only applies where the product page says so, which today is the Apollo Air Open Box on the Canada store.

Refer to the product page for confirmation of the warranty period for that specific scooter unit.

The warranty that is offered on these models is as follows:

A THREE (3) MONTH warranty on Discontinued and Refurbished (Open Box) scooter
models offered for sale and purchased directly from Apollo Scooters for reasonable
use of the scooter against defects in material or workmanship on all original components
of the scooter, except for the scooter frame, from the date of delivery

This only applies to Legacy and Discontinued models whose product page shows it.

• New - A new unit purchased from the Apollo website. Currently this includes some 2025 and all Apollo 2.0 models.

• Current - A unit purchased as an OB, but the unit is still a current model that is listed on the Apollo website. Currently this includes some 2025 and all Apollo 2.0 models. If they are resold as OBs after return, they are considered Current.

• Legacy - A unit purchased as an OB that is from a previous year.

• Discontinued - A unit purchased as an OB where we no longer carry the model. For example, the Apollo Phantom V1-V4X, Apollo Pro (2024).

For example:

• An Apollo Phantom 2.0 is sold on November 18th and returned on November 25th. This unit is categorized as a "Like New" after inspection. When someone purchases this OB, the unit will come with the standard 12 Month Limited Warranty.

• An Apollo Air that is categorized as "Like New" is sold on November 18th. Since the Air is discontinued and its product page shows 3 months, this unit will come with a reduced 3 month warranty.

• An Apollo Pro (2024) that is categorized as an "Like New" is sold on November 18th. Since the Apollo Pro is discontinued, this unit will come with a reduced 3 month warranty if its product page shows it

  

This 3 month warranty covers all components that are outlined in the standard 12 Month Limited Warranty.

For the full terms & conditions, see our General Terms & Conditions: Canada, US.