Shipping
- I received a tracking number but it isn't valid/hasn't been scanned - what's going on?Your Shipping Tracking Number: What to Expect You've received your tracking number, but it might not work immediately. This guide explains why and what to do. Understanding Your Tracking Number When your order is ready to ship, you'll get an email with your tracking number. It might look something like this: Why Your Tracking Number Might Not Work at First It's common for tracking numbers not to show any information in the carrier's system right away. This happens because: System Lag: It takes …Read more
- Which shipping carriers do you use?Apollo works with a network of reliable shipping carriers to ensure your orders reach you efficiently. Based on your delivery location, we automatically select the most suitable carrier from our partnered network. Our trusted carriers include: UPS FedEx Canada Post How We Choose Your Carrier We aim to provide the best possible delivery experience. Therefore, the choice of shipping carrier is determined by factors such as your specific delivery address and the nature of the items being shipped. …Read more
- What does my shipping status mean?Shipment Tracking Explained Tracking your package provides real-time updates on its location and estimated delivery. Here's what each status means: Label Created/Shipment Information Sent What it means: Apollo has processed your order and sent the shipping details and billing information to the courier. What to expect: The courier has not yet physically received or scanned the package. Once they have possession and it's moving within their network, this status will update. This typically takes …Read more
- How to Handle a Failed Delivery AttemptHow to Handle a Failed Delivery Attempt Overview This guide explains what to do if you miss a delivery attempt for your order. You'll learn how to contact the courier, arrange for pickup, and understand your responsibilities to avoid additional fees. After 2 to 3 failed delivery attempts, your package will be held at the nearest facility/access point for pickup before being sent back to the shipper. Before You Begin Have your tracking number or delivery notice handy. Identify which courier (e.g…Read more
- Understanding Standard Shipping TimesUnderstanding Standard Shipping Times Once our couriers take possession of your order, the time it takes to reach you will depend on your geographical location. Generally, you can expect your order to arrive within 3 to 7 business days. Delivery times are estimates: the actual number of days depends on the carrier. For Atlantic Canada, orders from the Canadian store ship from our Vancouver warehouse and take about 7 business days in transit after processing. Staying Informed: Email Notification…Read more
- Location-Specific Shipping FAQDo you ship to Canada and the USA? Yes, shipping is available to physical addresses in both Canada and the continental United States (excluding Hawaii, Alaska, and Puerto Rico). PO boxes are not eligible for delivery. Do you ship to New York? New York State: yes, we ship to New York State, New York City included, like any other US address. Standard processing and delivery times apply. Do you ship to Hawaii or Alaska? Apollo does not ship directly to Hawaii or Alaska at this time. However, selec…Read more
- Understanding Our Order Processing ScheduleUnderstanding Our Order Processing Schedule Our warehouses operate efficiently from Monday to Friday to fulfill your orders. This means that orders placed over the weekend will not be processed until the next business day, which is Monday. Weekend Operations : Warehouses are closed for order fulfillment on Saturdays and Sundays. Weekday Processing : Orders are actively processed from Monday to Friday . Holiday Closures : Please note that processing also pauses on public holidays . What This Mea…Read more
- General Shipping FAQUnderstanding Normal Shipping Times In-stock orders are typically processed within 24 to 48 hours, Monday to Friday (except weekends). Orders placed late Friday and on weekends are processed the next business day, Monday. Note: Pre-orders are excluded; shipping updates for pre-orders are sent via separate email. Where do you ship from? Canada : Orders ship Vancouver. West Coast : 2-5 business days Midwest : 3-6 business days East Coast : 3-8 business days USA : Orders ship from Kansas City. Typ…Read more
- Shipping Information and DeliveryShipping Information and Delivery Overview This article outlines Apollo's shipping destinations, delivery timeframes, and important restrictions for scooter deliveries across North America. Shipping Coverage Available Destinations Canada Continental United States, New York State included (excluding Hawaii, Alaska, and Puerto Rico) New York State: we ship to New York State, New York City included, like any other US address. Standard processing and delivery times apply. Australia (orders placed o…Read more
- Shipping cost: why am I charged shipping, free shipping on scooters only, accessories, parts and toolsScooters: free shipping Every new scooter ships free in Canada and the continental US. There is no paid shipping option on a scooter. Parts, accessories, upgrade kits, chargers, tools and bags: always a shipping fee These always pay shipping, also when ordered with a scooter: they ship separately, from a different warehouse. "Free shipping" on the website, in banners and in the cart means scooters only, never accessories or parts. How the fee is calculated Checkout calculates it from the items…Read more
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