Where is my refund? Refund status after a return (inspection, 2 to 5 business days)
Last updated November 5, 2026
If you're expecting a refund or exchange for your returned Apollo scooter or item, our team must first receive and inspect it. A refund is issued, or an exchange ships, only after that.
What happens during inspection
We check that it is in brand-new condition with all original packaging and accessories.
Any evidence of riding, modifications or damage disqualifies the return, and you cover return shipping and repair costs if applicable.
Where is my refund?
Not received yet: check your return tracking for delivery confirmation.
Received: your return is being processed. A quality inspection is required before the refund can be issued.
Refund processed: refunds may take 2 to 5 business days to appear depending on your financial institution, and are always issued to your original payment method.
What is deducted
Refund: 3% processing fee, $50 restocking fee, and return shipping if applicable.
Exchange: only the 3% processing fee. The replacement ships once the return is approved.
Full details are in our "Return & Cancellation Policy".