Exchange Policy

If the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this exchange process.

Regular return fees are waived for exchanges on most scooters*. You will only pay the 3% payment processing fee.

*The Apollo Pro 2023 is subject to the 3% payment processing fee and all return shipping fees.

Spare parts, Apollo branded merchandise, and open box / refurbished units are final sale and are not eligible for return or exchange under this policy. Accessories and upgrades are eligible for return and exchange only if they have not been used or installed on the scooter. If we receive a return for an accessory or upgrade that has been installed, it will not be eligible and you will be responsible for return shipping.