Can I exchange a refurbished/OB scooter?
Last updated October 19, 2026
No. Open box and refurbished units are final sale and cannot be returned or exchanged.
Spare parts and Apollo branded merchandise are also final sale and are not eligible for return or exchange. Accessories and upgrades are eligible for return and exchange only if they have not been used or installed on the scooter and are in their original packaging. If we receive a return for an accessory or upgrade that has been installed, it will not be eligible and you will be responsible for return shipping.
New scooters that are unused (brand new) can be exchanged within 14 days of delivery; only the 3% payment processing fee applies to exchanges.
Please review the entire Return & Cancellation Policy: https://support.apolloscooters.co/en-US/return-cancellation-policy-1985772