Anti-theft protection plan: Apollo Secure price and how to enroll (not Connect+)
Last updated November 5, 2026
Apollo Secure is Apollo's theft protection plan.
Price
$7.99 USD per month, or $86.40 USD per year, plus applicable taxes. For the Phantom 2.0 and Phantom 2.0 Stellar: $11.99 USD per month, or $129.60 USD per year. Canada is charged in USD.
Customers who subscribed before October 29, 2026 keep the price they signed up at ($6.00 per month or $64.80 per year) and the service fee of their plan at that time, permanently, for as long as that plan stays active (also when it moves to another of their scooters).
If a theft claim is approved, a service fee per replacement applies, set by model, plus shipping. The app shows the customer's exact fee before they pay.
Terms update for customers who subscribed before October 29, 2026: from November 30, 2026, a theft claim also needs the police report number and a proof of purchase (a receipt or order confirmation), the service fee is charged to the card on the plan once the claim is approved, and the original scooter must be returned within 14 days if it is found, or its replacement value is charged. Their price and fee do not change. If they do not agree, they can cancel in the app (Scooter Details, then Apollo Secure) before November 30.
What it is: a replacement plan. A stolen scooter is replaced with an equal or better one once the in-app claim is approved. It does not track, locate, alarm or lock the scooter. A theft is covered only after 30 days of continuous subscription.
Who can get it: the owner, account in the US, Canada or Australia, eligible model: Go 2024, 2025 and 2026, Go Stellar 2026, Dash 2026, Explore 2.0 2025, Explore Stellar 2026, City 2026, City Stellar 2026, City Pro 2024 and 2025, Phantom 2.0 2025, Phantom 2.0 Stellar 2025.
How to enroll
Connect to the scooter by Bluetooth in the Apollo app.
Open Scooter Details, then Apollo Secure.
Agree to the terms, choose monthly or yearly, pay by card.
Terms: https://apolloscooters.co/pages/apollo-secure-terms-of-service (in French: https://apolloscooters.co/pages/apollo-secure-conditions-utilisation)
Connect+ is not Apollo Secure. Connect+ was a cellular GPS tracking subscription offered only to Apollo Pro owners with the IoT module. It is discontinued and not offered to new subscribers.
"Unable to calculate tax" when subscribing: the country set in the Apollo app does not match the zip or postal code being entered. Set the right country (side menu, My Account, Country), then try again.
How to file a theft claim
If your scooter is stolen, first follow "What should I do if my scooter is stolen?". You can then submit a claim directly from the Apollo app.
File an official theft report with your local police department within 48 hours of discovering the theft, and no later than 7 days after. Keep a copy of the report (PDF, photo, or scan) to upload in the app.
Submit your claim in the Apollo app within 10 days of receiving your police report.
In the app, open Scooter Details, then Apollo Secure, and start a theft claim. Fill in the required details, including the date you discovered the theft, a description of what happened and your scooter's serial number, then upload a copy of your police report and submit your claim.
You will receive updates by email and/or through the app as your claim is reviewed. You may be contacted if more information or clarification is needed. If your claim is not approved, we will let you know the reason. You can ask for a review by contacting Apollo Support within 14 days of that decision.
Replacement limits
Maximum of one (1) approved replacement per scooter within any rolling 12-month period.
Maximum of two (2) approved replacements over the lifetime of the same scooter serial number.
If you reach these limits, further theft claims for that scooter will not be eligible under Apollo Secure.