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In-Stock Items:
In-stock products are fulfilled within 24 business hours of receiving the order. Delivery times range from 2 to 6 days depending on your location.

Pre-Orders/Backorders:
Refer to estimated delivery time found under the 'Add to cart' button. You can cancel a pre-order anytime before our fulfillment center initiates processing, and receive a full refund. Consult our full cancellation policy here.

Open Box:
Open Box products from our Second Spin collection are fulfilled within 48 business hours and delivered within 3-7 days depending on the location.

More info regarding shipping is found here.

For scooters, if the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this return or exchange process.

For eligible items, you can submit a request through our online self-serve portal:

US Return Portal
Canada Return Portal

By submitting a request via the online self-serve portal, you will be able to purchase a shipping label for the return.

Check out this Step by Step guide for how to initiate a Return or Exchange using our self-serve portal.

You can view the entire Return, Exchange & Cancellation policy here.