All scooters sold by Apollo come with a minimum of 12 months of warranty.
The Apollo line of scooters (Light, City, Explore, and Pro) come with an additional 12 months, for a total of 24 months of coverage.
All scooters sold by Apollo come with a minimum of 12 months of warranty.
The Apollo line of scooters (Light, City, Explore, and Pro) come with an additional 12 months, for a total of 24 months of coverage.
The standard 12 months of warranty covers any manufacturing defect. Manufacturing defects are unintended problems that arise throughout the usage of the scooter. In the case that any of the below problems arise, you will have Apollo's full support in getting the problem resolved. Should Apollo be unable to repair the scooter affected by a manufacturing defect, the defective unit will be replaced by a brand new one. Manufacturing defects include problems with:
Please note that the warranty only covers the above problems should they occur as a result of regular usage of the scooter. Any excessive or inappropriate usage of the product resulting in the above problems will not be covered by the warranty.
Warranty does not include two types of damage: (1) wear and tear and (2) water damage.
(1) Wear and tear is the expected damage caused by the user of the scooter throughout the course of their use of the product, for example punctured tires or worn out brake pads. These are consequences of frequent product usage, and the cost of repair (should there be any) is borne by the customer.
(2) Water damage refers to any electrical issues caused by exposure to water or wet surfaces. All scooters sold by Apollo Scooters are rated IP54 water resistant, which allows for use in light rain and on wet surfaces. This rating should not be mistaken for "water-proof". Electric scooters are electrically-powered products, so by their very nature exposure to water is not recommended. Any damage to the scooter as a result of prolonged water exposure will be repaired at the expense of the customer.
As mentioned above, the warranty period for the Apollo line-up is 24 months. This is broken down into two 12 month periods with different warranty terms:
Simply email us at support@apolloscooters.co with your order number and a detailed description of the problem you are facing. If possible, please attach photos/videos to help our support team diagnose the issue.