SHIPPING & DELIVERY

How much does shipping in Canada cost?

It is free. Always has been and always will be.

How long does delivery take?

If placed before noon, we fulfil the order the same business day. If placed after noon, the order will be fulfilled the next business day. All scooters are shipped with either UPS or Purolator, with whom we purchase expedited delivery services. View our delivery map here, otherwise reference the below for delivery estimates:

Canada:

-Quebec, Ontario: 1 business day

-Alberta: 3-5 business days

-British Columbia: 4-6 business days

-Saskatchewan, Manitoba: 3-5 business days

-Northwest Territories, Nunavut, Yukon: 5-6 business days

-Nova Scotia, New Brunswick, PEI: 1-2 business days

-Newfoundland & Labrador: 2 business days

How can I track my order?

When your order ships, you will receive an email with tracking details. You should also be notified via text that your order has shipped. Simply follow the tracking details in the email to get real-time updates on the status of your shipment. Please note that while we try our best to get your package to you within the specified timeframes, sometimes external events (e.g. COVID-19) impact delivery times. These events are beyond our control and we ask for your patience while couriers work through the backlog of deliveries.

Can my scooter get delivered on the weekend?

As much as we would like that, no delivery companies work on weekends. If you are in the Montreal area, you can always come by our office or warehouse and pick up your unit.

Will my signature be required upon delivery?

Absolutely. Your scooter is way too valuable to be left at the doorstep unattended. If you would like to change that (i.e. if you have concierge), you can contact the carrier directly once you receive the tracking number from us, and make the necessary arrangements. Most of them will agree to leave the package at your own risk.

Should I keep the original box?

As you might know, we do offer a 2 week return policy. We strongly recommend keeping the box for at least 2 weeks in case you choose to return it.